Tech mahindra
Tech mahindra

Customer Experience Management

Telecom organizations today want to understand actual customer experience from network and applications usage perspective. They want to know exactly which data or voice key performance indicators (KPIs) are under performing while the customer uses multiple devices or handsets. These indicators enable customers to identify the weak areas that needs better customer experience, thereby leading to customer retention and enhanced revenues.

We can provide device-based and probe-based network monitoring services to measure network and customer experience. The services include deployment of probes, data gathering, analysis, mapping and performance reporting.

Services Overview

We provide services catering to:

  • Existing Network Audit
    • Understanding and implementing network or services topology
    • existing network or services for performance and bottlenecks
    • Identifying Key Performance Indicators (KPIs) and performance parameters
    • Operations Support System (OSS) counters and other databases
  • Tools Implementation
    • Finalizing the solution and tools necessary for business requirements
    • Analyzing existing network or services for performance and bottlenecks
    • Deploying and setting up the tools at the network interfaces
    • Configuring the tools as per solution
    • Managing hardware and support
    • Leveraging existing relations with tool vendors
  • Dedicated Proactive-Reactive Network Monitoring Center
    • Setting up dedicated Network Monitoring Center
    • Monitoring the performance of the network
    • Analyzing performance issues
    • Providing recommendations on capacity and optimizations

Downloads

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

The client is a Tier 1 Communication Service Provider in US.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Operating in more than 170 countries, the customer is one of the world’s leading providers of communications solutions and services.

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

The client is a large European Communication Service Provider who provides security operations centre (SOC) services to major customers across the globe.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com