Tech mahindra
Tech mahindra
Infrastructure Management Services

Network Operations Center Services

OSS Tools Solution

  • Clarity Service Assurance suite
  • OSI NetExpert Service Assurance suite
  • IBM Netcool
  • EMC Assurance solution
  • Oracle MetaSolv
  • BMC
  • CA Service Assurance suite

Shared Tools

  • NimSoft
  • Enlighta

Technologies

  • Global System for Mobile Communications (GSM), Code Division Multiple Access (CDMA), 3G, Long Term Evolution (LTE)
  • Synchronous Digital Hierarchy (SDH) or Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM) and Coarse Wavelength Division Multiplexing (CWDM)
  • Internet Protocol (IP), Multiprotocol Label Switching (MPLS)
  • MEN, CEN
  • Voice over Internet Protocol (VoIP)

Network Supported

  • Carrier and Enterprise Grade Data Network
  • Legacy Voice Access
  • Content Delivery Network (CDN)
  • Circuit and Packet Switch core network
  • Business Support System (BSS) and Transport Network

Business Needs for Outsourcing Operations

  • To transfer operations risks from Telecom Service Providers (TSPs) and achieve improved operations
  • To concentrate customer on core activities of growing business and become competitive
  • To increase the stability and performance of network to improve customer satisfaction

NOC Build

  • Gather tools requirement and provide OSS or NMS tools solution
  • Plan the deployment architecture based on design specifications and network details
  • Plan servers, storage for tools, logs, etc
  • Estimate the resource count and number of seats based on the network and work volume
  • Tools development and integration with the network
  • Configure desktops, display screens, video walls inside NOC

NOC Operations

  • NOC Operate – Level 1 support
    • Proactive alarm monitoring 24x7
    • Issue ticket management per service level agreements (SLA)
    • Fault management
  • NOC Operate – Level 2 support
    • Higher level support for fault management
    • Change execution
    • Root cause analysis
    • Co-ordination with TAC
  • NOC Operate – Level 3 support
    • Change validation
    • Problem management
    • Co-ordination with TAC
  • NOC Operate – Performance Management
    • Performance monitoring and reporting
    • Analysis and improvement suggestions
  • NOC Operate – Configuration
    • Configuration activities of new network elements
    • Integration of new NEs with the NOC
    • Addition of new route or patch, area into the network

NOC Transformation

  • Operations process transformation
  • NOC operations consolidation
  • Centralization of regional NOC

Consultancy Services

  • Audit for operational processes, team design and co-ordination model
  • Audit for SLA, OLA and recommendations
  • Experience of working with Mobility network operator in access network, backhaul network and core network
  • Experience of handling remote NOC operations for Internet Service Provider (ISP), Telecom Service Provider (TSP) network
  • Experience of deployment of complete NOC inclusive of OSS tools, IT Infrastructure and video wall for centralized NOC
  • Handling dedicated NOC of more than 150 network professional

Value Proposition and Differentiators

  • Strong process practice aligned to Information Technology Infrastructure Library (ITIL) and eTOM helps customer for operations improvement
  • Services offering in information technology space and telecom networks to provide single vendor solution
  • NOC operations coupled with strong tools practice helps customer during future transformations and automation during operations

Downloads

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

The client is a Tier 1 Communication Service Provider in US.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Operating in more than 170 countries, the customer is one of the world’s leading providers of communications solutions and services.

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

The client is a large European Communication Service Provider who provides security operations centre (SOC) services to major customers across the globe.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com