Businesses today face increased complexities due to changing needs and reduced budgets, and it is often found that traditional solutions to these challenges distract players from their core business strategies. IT is not only regarded as an essential means to drive efficiencies in an organization but also the first area to be scrutinized due to budgetary constraints. In the current economic environment, focusing on core competencies is the key to survival and success.

With a core focus on Telecom, Tech Mahindra has the expertise and experience to manage an enabling infrastructure and applications and run outsourced operations for large telecom operators smoothly.

Tech Mahindra’s Managed Services model is a non-invasive approach to outsourcing, providing skills and competencies, with support tailored to customer requirements and the flexibility to implement and manage key projects as part of ongoing operations. This provides our customers the best of both worlds - control and flexibility over their information systems without either the pain or cost of running them.

Tech Mahindra's Managed Services offerings cover the entire array of IT outsourcing services including networks, IT infrastructure, applications and business processes.

• Application operations
• Database administration
• System and network administration
• Application support and maintenance as well as enhancement / development through design, testing and implementation.

• Data centre management
• Network management
• End-user support ( Service Desk)
• System engineering
• Database management
• Storage and backup management and
• IT Security

Tech Mahindra has ITIL compliant processes in order to effectively deliver these services. Tech Mahindra has significant experience in using a variety of off-the-shelf tools including HP OpenView, BMC, IBM Tivoli and others. Our approach to IT Outsourcing is based on global best practices and is coupled with several years of experience in serving customer needs across various technologies.