Tech mahindra
Tech mahindra

Customer Relationship Management

Tech Mahindra offers a complete set of CRM Functionalities using MS Dynamics CRM ranging from Campaign to Lead, Order to Service, Concept to Market, Service to Revenue. Tech Mahindra is a Microsoft Business Solutions Certified Partner and has concluded a SPA (Solution Provider Agreement) with Microsoft, globally.

Tech Mahindra as Microsoft’s preferred Telco SI partner has developed a Microsoft Dynamics CRM Telco Solution which provides an integrated end-to-end CRM Solution for Telecom Business. It provides 360 degree view of suCRMcriber, an integrated view of IN/billing, recharging , contact center application, customer lifecycle & service request handling, trouble ticket management based on TT category, sub category & SLA, interaction management across channels like IVR, email, CSR, Integration with IN, provisioning, SMS gateway using MS BizTalk.

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Microsoft Dynamics CRM Practice Overview

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CRM

Tech Mahindra has mature practice for handling Support engagements & using proven support models for cost effectiveness. It implements footprint across all Product Modules like Sales, Service, Marketing Automation and Product Clients like Web, Mobile (PDA) and Sales-for-Outlook. It has Global Alliance with Microsoft on AX, NAV, GP, SL. It Established CoE with workable solution on ERP space.

CRM Technology Services:

Tech Mahindra's CRM services include:

  • CRM Strategy & Visioning, CRM Process Consulting , Product evaluation & selection
  • Readiness Assessment, Change Management, Solution Architecture
  • Full life-cycle , Implementation, Upgrades, Multi-site roll out & Integration, Functionality Extensions, Version Migration
  • Pre-configured solution
  • Migration Utilities enabling cross product upgrade
  • Supply Chain visibility solution on Microsoft Technology. Integration with other Microsoft Technologies (BizTalk, Share Point, RFID, Moss)
  • Add on solutions e.g. Indent module, HR module
  • Solution led Training Academy

Microsoft Dynamics CRM Service Offerings

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Tech Mahindra as Microsoft’s preferred Telco SI partner has developed a Microsoft Dynamics CRM Telco Solution which provides an integrated end-to-end CRM Solution for Telecom Business. It provides 360 degree view of suCRMcriber, an integrated view of IN/billing, recharging , contact center application, customer lifecycle & service request handling, trouble ticket management based on TT category, sub category & SLA, interaction management across channels like IVR, email, CSR, Integration with IN, provisioning, SMS gateway using MS BizTalk.

Telco CRM Solution Features

Tech Mahindra’s Telecom CRM Solution enables quick roll out of product/services, faster and effective customer request handling, streamline various business processes, secured system enabling proper control in the business process & easy to use system reducing cost of overheads in training and maintenance.

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Recognition Across Industry

  • EPG Application Platform Partner of the year 2010
  • MBS Promising Partner of the year 2010 – CRM
 

Success Stories

Know how Tech Mahindra automated accounts and helped improve productivity for a leading bank.

Know how Tech Mahindra automated accounts and helped improve productivity for a leading bank.

The client is one of the banking majors in the Middle-East.

Learn how the world’s largest beverage company benefited by improving the accuracy and quality of information

Learn how the world’s largest beverage company benefited by improving the accuracy and quality of information

The customer is a world’s largest beverage company.

Find out how a global conglomerate achieved faster decision-making by implementing Oracle Transportation Management (OTM)

Find out how a global conglomerate achieved faster decision-making by implementing Oracle Transportation Management (OTM)

The customer is a $17-billion diversified behemoth, providing industrial solutions, climate control, utility vehicles and security products globally.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com