Small and medium businesses are increasingly shifting to Microsoft Office 365 based systems. Microsoft’s partner ecosystem comprises of resellers and syndication partners for selling its O365 services. Microsoft O365 Syndication partners include Telcos that resell O365 services to SMBs while bundling their own services along with O365 as a packaged offering. They could also bill customers as per their own billing model.
Syndication partners need to invest both time and money to on-board O365 services. There can be a significant delay in ROI if there is no common platform to offer O365 service with the Syndication partner’s own offerings. Moreover it is time consuming to integrate business processes with O365.
To overcome these challenges Tech Mahindra has developed a readymade end-to-end pre-integrated O365 solution for Syndication partners. It is based on Tech Mahindra Cloud Service Delivery Platform (SDP) and can be used to provision and manage O365 services. The same platform can be used to deliver other private and public cloud services that will enable better ROI.
- Readymade self-service portal for hoster, reseller and customer admin
- Automated customer registration and O365 provisioning
- Trial account management and upgrade
- Domain management
- Seat management and plan upgrade
- Customer/users onboarding
- Reseller/Customer search
- User profile management
- User actions control based roles and access
- Self-service enablement based on Tech Mahindra cloud superstore
- Common service delivery engine based on Tech Mahindra SDP
- Readymade MOSI adapter to connect with Microsoft O365 service
- Readymade connectors to handle callback events
- Billing and metering connectors built in
- Understanding your business processes and rules
- Enhancing existing business rules to fit O365
- Integration with any BSS/OSS and product catalogue
- Deploying Tech Mahindra Cloud SDP Platform
- Provisioning Microsoft O365 services
- On-boarding resellers, customers and users for Microsoft O365 system
- End-to-end testing with OSS/BSS systems and Microsoft O365
- Data Migration
- Migration of customer accounts from legacy systems to Microsoft O365 based mailboxes
- Support and maintenance
- Ongoing maintenance and production support
Tech Mahindra’s offering for O365 Syndication partners can enable faster O365 service delivery for your organization at lower operations costs, while giving a higher ROI.