Tech mahindra
Tech mahindra

Siebel

Our Siebel competency provides end-to-end Customer Relationship Management (CRM) solutions with proven experience in handling full life-cycle implementation, upgrade, and support kind of projects for different Siebel ver​sions.

We have implemented solutions across verticals such as Telecom, Insurance, Pharmaceutical, Automotive, Banking, Financial Services and Insurance (BFSI), Government Sector and Retail companies.

  • Large scale Siebel 8.x development projects
  • Highly complex Siebel upgrade project from Siebel version 6 to 7.7 executed with multilingual, multi-currency and multi-country rollouts covering 16 countries and 8 languages including consolidation of 13 instances into single pan European instance
  • Siebel upgrade to 8.x version
  • Complex Oracle Business Intelligence Enterprise Edition (OBIEE) implementation
  • Consulting Services in pre-implementation, pre-upgrade and global deployments
     

Sales 

  • Dealer management
  • Lead/opportunity management
  • Forecasting/sales planning
  • Personal line and commercial lines insurance
  • Workers compensation claims
  • Retail and personal loans
  • Consumer and business lending captive finance

Marketing 

  • Incentive compensation management
  • Campaign management
  • E-mail response
  • Loyalty management

Call Center and Service 

  • Call center management
  • Service request management
  • Service order management
  • E-mail response
  • Ticket management

Portal 

  • Self service
  • Partner relationship management
  • Employee relationship management

Life Science 

  • Clinical trial management system
  • Segmentation and targeting
  • Call reporting
  • Territory assignment
  • Smart call
  • Sales force automation

Order Management 

  • Promotion management
  • Quote management
  • Order management agreements\contract management
  • Pricing management
  • Product configuration

Common Solutions 

  • Event management
  • Document/correspondence management
  • List management
  • Siebel Universal Customer Master (UCM)
  • Asset management
  • Household management
  • Product management
  • Employee management
  • Data migration
 
  • Banking: core banking, retail, private, corporate, investment, and credit cards
  • Insurance: life and non-life policies, claims etc
  • Automotive: vehicle manufacturers, distributors, dealers, and captive finance providers, to improve customer acquisition and retention across all customer touch points, including the web, call center, field organization, and partner networks
  • Aviation: partner management, member management, ease of accruals and redemption management
  • Hi-Tech: channel marketing
  • Pharma: call planning, hospital management etc
  • Consumer: Siebel marketing, consumer goods, campaign management, Siebel service application, partner application and Siebel analytics
  • Public Sector: case management, ticket management, e-mail response
     
  • End-to-end implementation and global rollouts
  • Industry-specific solutions
  • Strong domain knowledge across 10 verticals and 15 horizontals/cross-industry
  • Strong capabilities in design and delivery of solutions based on Oracle applications for compliance with local statutory needs
  • Strong capabilities in integrations surrounding Siebel applications
  • Proven capabilities in design and delivery of complex solutions including customizations and bolt-on application development
    
 
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Success Stories

Know how Tech Mahindra automated accounts and helped improve productivity for a leading bank.

Know how Tech Mahindra automated accounts and helped improve productivity for a leading bank.

The client is one of the banking majors in the Middle-East.

Learn how the world’s largest beverage company benefited by improving the accuracy and quality of information

Learn how the world’s largest beverage company benefited by improving the accuracy and quality of information

The customer is a world’s largest beverage company.

Find out how a global conglomerate achieved faster decision-making by implementing Oracle Transportation Management (OTM)

Find out how a global conglomerate achieved faster decision-making by implementing Oracle Transportation Management (OTM)

The customer is a $17-billion diversified behemoth, providing industrial solutions, climate control, utility vehicles and security products globally.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com