Tech mahindra
Tech mahindra

Customer experience to drive the contact center transformation

Posted by: Yeshwant Satam On April 23, 2014 03:04 PM

The contact center industry will continue to gain from choppy growth in the global economy. Businesses are increasingly looking at staying competitive by cutting down costs, improving efficiency, and most importantly, without impacting but enhancing their customer experience. The contact center industry is sensing this changing paradigm in the contact center demand and is taking appropriate steps for transforming itself. Read more on Professional Outsourcing

Tags: Thought Leadership
 
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