Customers have become captivated with the increased modern technology, simplicity, usability, flexibility, scalability, social access, rapid deployment, easy configurations, ease of maintenance and cost savings that Oracle SaaS applications offer in Public/Private/Hybrid models. In many instances, organizations assume that given their flexibility and ease of use, SaaS applications can be configured or tailored to support specific business functions, processes and workflows without fully understanding the system limitations or level of effort required to deliver specific requirements.
The typical SaaS model delivers standardized core business functionality that is scalable across a broad range of businesses and user types, in contrast to on-premise applications that are usually highly customized to meet very specific business requirements. An organization’s ability to buy business applications which are to be delivered as a service with rich, core, best functionality that can be deployed within days compared to months with on-premise enterprise applications, and without IT support has created new excitement, where business executives envision how their organizations can thrive with new SaaS based technologies. What is often overlooked and lost in this enthusiasm for cloud solutions are the core issues and requirements driving the need for a new solution in the first place. Organizations sometimes rush into deploying new SaaS applications without taking a more traditional project approach that they would follow for an on-premise enterprise application suite.
As SaaS applications increasingly become more sophisticated and complex, it is our perspective of taking a comprehensive project approach to SaaS initiatives, especially in the earlier phases that increases project success, stakeholder satisfaction and desired user adoption. Even vertical-specific SaaS applications that are tailored for certain industries have limitations in their configurability. A 2013 survey shows that over a third of SaaS applications in a company are purchased and used without any IT oversight. And Gartner predicts that by 2015, 35 percent of enterprise technology expenditures for most organizations will be managed outside the IT department’s budget.”
(Gopal Reddy is Head – PeopleSoft & Fusion HCM Competency, Tech Mahindra)