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Tech mahindra

CATEGORY: DAVID

Managing Customer Experience with Digital Transformation

As more and more enterprises are recognizing the importance of customer experience, a large number of revolutionary initiatives are being envisaged. Enterprises understand that to retain, attract new ....

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  • POSTED BY : Anivarit Agarwal on April 07, 2017 12:33 PM
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CATEGORY: DAVID

Smart Offers: Connecting with the Customer

Wouldn’t it be amazing if you plan to travel to your favourite destination and you get personalized offers on the way that you are looking for or that suits your requirements? In this cutthroat ....

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  • POSTED BY : Haresh Gowri on April 07, 2017 12:26 PM
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CATEGORY: DAVID

Building Omni-channel Customer Experiences

Omni-channel! That is a prodigious dialogue phrase to listen. Omni Channel is an approach for making information available in a seamless manner. The elegance of Telco, Retail, E-commerce and Banking ....

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  • POSTED BY : Gaurav Mahajan on April 07, 2017 12:23 PM
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CATEGORY: DAVID

SPA before RPA or RPA before SPA? Making Sense from All the Buzz

RPA practitioners have - in various forums globally and across industries - discussed, debated and analyzed multiple aspects of RPA. Most of these conversations are centered on what RPA is, what it ....

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  • POSTED BY : Kiran Wadhwani on April 07, 2017 12:17 PM
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CATEGORY: DAVID

Dear CMOs, Sit and Relax

CMO’s role is crucial today’s competitive business world is propelled by the rise of digital marketing, big data, and the need to engage customers across multiple platforms, on increasingly personal ....

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  • POSTED BY : Haresh Gowri on April 07, 2017 11:19 AM
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CATEGORY: DAVID

Contextual Banking - The next frontier in customer engagement

Banks face a constant challenge in gaining and retaining their customers, and in order to retain, they pursue them with their best rates, defer charges and offer customized treatment, but it is not ....

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  • POSTED BY : Kanwar Bir Singh on April 07, 2017 11:16 AM
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CATEGORY: Digitization

Delivering Customer Delight through Digi-E-Warranty

Today, Field Quality has grown beyond just curbing warranty expenses it helps improve the bottom line of Original Equipment Manufacturers (OEMs) and deliver customer delight. However, when it comes ....

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  • POSTED BY : on March 31, 2017 03:00 PM
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CATEGORY: In The Future

Microservices

Micro-services based strategy promises to break open the ”black box”, unlock the rigidity and enable flexibility by allowing deployment of self-contained & independent services. Read ....

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  • POSTED BY : on February 22, 2017 03:34 PM
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CATEGORY: DAVID,Connected Industries,Run Change Grow

DIGITAL CRM: ACCELERATING ORDER MANAGEMENT FOR TELCOS

Customers today expect speed, convenience and accessibility in the purchasing process. And telecom service providers often struggle to meet these expectations. This is largely due to the fact that a ....

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  • POSTED BY : Suraj Garg, Amit Joshi on January 19, 2017 05:44 PM
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CATEGORY: Connected Industries,DAVID

Machine Connectivity Maturity Model (MCMM) Framework for Industry4.0

With the advent of Internet of Things, a connected factory is inevitable, paving the way for Industry 4.0. While many large enterprises are at the crux of Transformation it requires a calculated ....

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  • POSTED BY : Kedar Sahasrabudhe on January 09, 2017 02:38 PM
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