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CATEGORY: Communication Services

What makes Communication Service Providers to “move with the cheese”?

It is my habit to free up space by cleaning up files every now and then. A series of customer interactions, opportunities chased and consultations played out in my mind like the flashback, as I went ....

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  • POSTED BY : Balaji T S on September 19, 2016 07:50 PM
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Net-Neutrality & Digital Service Regulation

In the last few weeks, there has been public debate on the subject of “Net Neutrality” in India. At the heart of this debate are zero-priced bundles offered by two operators to certain qualified ....

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  • POSTED BY : Balaji T S on May 15, 2015 04:48 PM
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Transcendental Outsourcing

Gone are the days when a large, long term, multi-million dollar IT Outsourcing Deal was considered as a strong exclusive relationship between the outsourcer and its IT service provider(s). After all, ....

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  • POSTED BY : Jaideep Potdar on December 12, 2014 11:35 AM
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The Carrier Strikes Back!

When Apple introduced their new iPads – iPad Air 2 and iPad Mini 3 – recently, we saw the usual song and dance about their various features. But there was one feature Apple slipped in quietly, ....

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  • POSTED BY : Murali Madhavan on November 21, 2014 10:09 AM
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Redefining Customer Experience in Communications Industry

Not too long ago when the voice and data were the main components of product portfolio, the customer experience was defined through Cycle-Time and Right-First-Time measures for the Concept-to-Market, ....

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  • POSTED BY : Shailesh Patwardhan on October 29, 2014 12:39 PM
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