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CATEGORY: DAVID

Rise Of A Connected World: Technology Vs. Technology

We have undergone a series of revolutions which started from the hunter and gathers days. About 11000 years ago came the agricultural revolution, which is when we started settling down and began ....

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  • POSTED BY : Lakshmanan C on August 03, 2017 04:37 PM
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Connected Experiences at SAP Leonardo Live

There are countless studies on the potential of Internet of Things (IoT). We at Tech Mahindra believe that IoT enables new and innovative experiences that have otherwise not been possible. Come visit ....

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  • POSTED BY : Suryanarayana JVS on July 06, 2017 05:28 PM
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Is Front Office Automation for You?

Process Automation has touched new heights in recent times, it is one of the most exciting technologies in Business Process Management (BPM). When we talk about automation/RPA/RDA, we generally think ....

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  • POSTED BY : Manish Arora on June 21, 2017 11:15 AM
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Social Media Analytics & Insights: Challenges and Opportunities for the Pharma industry

Despite strict rules and regulations, pharma brands are finding ways to use social media without breaching any laws. Conventionally, pharma has been using social media for marketing activities, ....

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  • POSTED BY : Kirti Kakad on June 19, 2017 02:57 PM
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Chatbots: The Future of Enhancing CX

As a customer experience (CX) specialist in your organization, you must have heard the buzz about chatbots. How they are being leveraged by organizations to improve customer service by readily ....

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  • POSTED BY : Anivarit Agarwal, Gautam Duseja on June 19, 2017 02:22 PM
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Managing Customer Experience with Digital Transformation

As more and more enterprises are recognizing the importance of customer experience, a large number of revolutionary initiatives are being envisaged. Enterprises understand that to retain, attract new ....

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  • POSTED BY : Anivarit Agarwal on April 07, 2017 12:33 PM
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Smart Offers: Connecting with the Customer

Wouldn’t it be amazing if you plan to travel to your favourite destination and you get personalized offers on the way that you are looking for or that suits your requirements? In this cutthroat ....

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  • POSTED BY : Haresh Gowri on April 07, 2017 12:26 PM
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Building Omni-channel Customer Experiences

Omni-channel! That is a prodigious dialogue phrase to listen. Omni Channel is an approach for making information available in a seamless manner. The elegance of Telco, Retail, E-commerce and Banking ....

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  • POSTED BY : Gaurav Mahajan on April 07, 2017 12:23 PM
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SPA before RPA or RPA before SPA? Making Sense from All the Buzz

RPA practitioners have - in various forums globally and across industries - discussed, debated and analyzed multiple aspects of RPA. Most of these conversations are centered on what RPA is, what it ....

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  • POSTED BY : Kiran Wadhwani on April 07, 2017 12:17 PM
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Dear CMOs, Sit and Relax

CMO’s role is crucial today’s competitive business world is propelled by the rise of digital marketing, big data, and the need to engage customers across multiple platforms, on increasingly personal ....

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  • POSTED BY : Haresh Gowri on April 07, 2017 11:19 AM
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Contextual Banking - The next frontier in customer engagement

Banks face a constant challenge in gaining and retaining their customers, and in order to retain, they pursue them with their best rates, defer charges and offer customized treatment, but it is not ....

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  • POSTED BY : Kanwar Bir Singh on April 07, 2017 11:16 AM
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Delivering Customer Delight through Digi-E-Warranty

Today, Field Quality has grown beyond just curbing warranty expenses it helps improve the bottom line of Original Equipment Manufacturers (OEMs) and deliver customer delight. However, when it comes ....

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  • POSTED BY : Kannan M Rohit Sharma on March 31, 2017 03:00 PM
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DIGITAL CRM: ACCELERATING ORDER MANAGEMENT FOR TELCOS

Customers today expect speed, convenience and accessibility in the purchasing process. And telecom service providers often struggle to meet these expectations. This is largely due to the fact that a ....

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  • POSTED BY : Suraj Garg, Amit Joshi on January 19, 2017 05:44 PM
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Machine Connectivity Maturity Model (MCMM) Framework for Industry4.0

With the advent of Internet of Things, a connected factory is inevitable, paving the way for Industry 4.0. While many large enterprises are at the crux of Transformation it requires a calculated ....

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  • POSTED BY : Kedar Sahasrabudhe on January 09, 2017 02:38 PM
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David and Goliath in the New World Order

Today’s IT industry has been turned upside down. And those companies that can adapt, evolve and become more agile will have a significant competitive edge. But it’s no longer the size of an ....

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  • POSTED BY : Jagdish Mitra on November 10, 2016 06:41 PM
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Supply Chain Challenges in the Hi Tech Manufacturing Industry

Today's Hi Tech & semiconductor manufacturers use a mix of captive and outsourced manufacturing to lower costs, scale operations and improve Time to Market. While the use of outsourced ....

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  • POSTED BY : Subhash Chandran on November 10, 2016 03:05 PM
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Redefining Networks Strategies

Technology has evolved rapidly over the last 25 years. The world has witnessed a change from Analog voice to Digital voice to Mobile broadband, and now to Mobile Internet. From fixed line to ....

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  • POSTED BY : Hemant Patil on November 02, 2016 07:12 PM
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Tech Mahindra Network Services achieves a milestone in the Maximum Permissible Exposure (MPE) studies

Maximum Permissible Exposure (MPE)  studies, sometimes called EME for Electro-magnetic Energy studies, are used to determine whether or not wireless transmission sites comply with FCC standards for ....

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  • POSTED BY : Michael Kefauver on October 26, 2016 03:52 PM
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Tech Mahindra’s Network Services Strategy: The Tripod for Digital Growth

Overwhelming response greeted Tech Mahindra’s Network Services Strategy as it was unveiled at the company’s Hinjewadi campus in Pune. The audience comprised leading industry analysts, partners, Tech ....

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  • POSTED BY : Dhananjay Pavgi on October 26, 2016 01:23 PM
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SDN & NFV Experts Descend on The Hague for SDN & OpenFlow World Congress

The SDN & OpenFlow World Congress is taking place from 10th-14th October at The Hague, The Netherlands. This is where networking experts from across the globe will meet to discuss the future of ....

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  • POSTED BY : Manish Singh on October 07, 2016 06:55 PM
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Autonomous To Wearables: What Digital Can Do

We live in a connected world where connections beyond people to people exist. The number of connections between people, machines, and organizations is increasing. We already have popcorn kiosks that ....

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  • POSTED BY : Karthikeyan Natarajan on October 05, 2016 12:40 PM
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Impact of Artificial Intelligence on the Customer Value Chain

“It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing ....

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  • POSTED BY : Raghuram Mohan on September 30, 2016 04:55 PM
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The Pace of Transformation

Peter Drucker said, “the Greatest Danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic”. The kind of turbulence we see in the telecom industry clearly demands ....

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  • POSTED BY : Balaji T S on September 21, 2016 06:18 PM
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51 Corporate Chatbots Across Industries Including Travel, Media, Retail, And Insurance

Chatbots — AI-enabled messaging programs that respond to text-based requests — are the latest innovation that startups and corporations are using to serve existing customers and bring in new ones. ....

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  • POSTED BY : CB Insights on September 20, 2016 06:56 PM
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Phased approach for Industry 4.0 to succeed

Introduction I had the opportunity to attend the IoT Next conference held in Bangalore in December, 2015. Many interesting topics were covered, including ‘How Internet of Things will enable Industry ....

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  • POSTED BY : Subhash Chandran on August 30, 2016 12:12 PM
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Why Remote Technical Support is here to stay?

Tech gadgets will thrive in today’s market where every new day marks the birth of a new technology. The recent advancements in connectivity, communication technology and data speed has disrupted the ....

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  • POSTED BY : Ashish Prajapati on May 16, 2016 04:22 PM
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Digital Media Command Centre for Media and Entertainment Industry

Digital mediums, led by Social Media has today become the primary channel for customer reaction and communication, especially with businesses in the B2C space like in the Media and Entertainment ....

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  • POSTED BY : Saurav Mitra on May 12, 2016 11:08 AM
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The Transformation of Tomorrow

This session at the WEF was an insightful discussion on how the fourth industrial revolution is changing the face of human behaviour, presenting opportunities for enterprises and impacting ....

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  • POSTED BY : on January 20, 2016 05:44 PM
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Can Small be the New Big?

In continuity with my previous blog, there is immense potential in looking at the transformation of tomorrow with the lenses of today’s grass root innovations.  Thanks to the changing digital ....

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  • POSTED BY : CP Gurnani on January 14, 2016 02:38 PM
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Is Small a possible answer?

With the previous blog raising pertinent questions on big issues, such as sustainability and inequality, in a world that will increasingly transform, it may also be time to explore smarter, more ....

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  • POSTED BY : CP Gurnani on January 11, 2016 02:35 PM
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Run the Business, Change the Business, Transform the Business !

20th January 2025. Your smart watch wakes you out of slumber as your world comes alive in a matter  of seconds. The lights come and go out automatically; the water is ready at a pre-set temperature. ....

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  • POSTED BY : CP Gurnani on January 11, 2016 02:28 PM
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