1. ATOMISATION & DIGITISATION OF BUSINESS PROCESSES
Enterprises will focus on atomisation and digitisation of business processes. Atomisation means dividing the business processes into gradual business tasks.
Digitisation means taking the business processes into the next level of automation by leveraging the emerging technologies like social, mobile, analytics, cloud, sensors , with which the human intervention in executing a business process would significantly go down.
Atomisation helps in identifying the priority and critical business tasks which can be mobilised (Enterprise Mobility). Digitisation helps having self service and proactive real time information & updates to customers
2. STRATEGIC IMPORTANCE OF BIG DATA AND BUSINESS VALUE
Atomisation and digitisation of business processes create data explosion. Enterprises would see significant increase of volume, velocity and variety of data.
Enterprises would spend significant effort to derive business value from the convergence of structured, un-structured, and semi-structured data by providing visual business intelligence.
Enterprises would increase their investments to refine the databases to support un-structured and semi-structured data. Enterprises would bring more structured approach to take right decisions at right time and corrective/ preventive actions based on business intelligence
3. PREDICTIVE ANALYTICS
Enterprises would give lot of importance to build unique and specific algorithms and scenario models to build predictive analytics. Business decisions would be taken leveraging simulations for different situations & scenarios. Enterprises would mobilise more and more specialists like Data Scientists and PhDs to bring focus on Predictive analytics
4. INNOVATION LIES IN TECHNOLOGY INTERSECTIONS
Convergence of technology forces like Social, Mobile, Analytics, Cloud would disrupt the businesses. Organisations see a greater business value from the convergence of multiple technologies rather from individual technology force.
Momentum for the unified Solutions like MobiAnalytics, MobiSocial, Social Analytics, MobiSocial Analytics , would pick up and enterprises would increase their investments in building IT strategies, IT architecture and relevant proof of concepts in the area of convergence of technologies in the year 2013
5. EMPHASIS ON NEW POLICIES & PROCEDURES
Bring Your Own Device (BYOD), Social Media & Governance, Data Governance would pose many challenges to enterprises.
Enterprises would put tremendous efforts to introduce new policies and procedures to align with the changing behaviour of workforce & customers
6. CALL CENTERS/CONTACT CENTERS’ INTEGRATION WITH SOCIAL NETWORKS
Call centers in 2013 would play an enhanced role. In addition to monitoring the customer requests over call or mails, call centers would enhance their workforce to closely monitor the conversations and interactions of their customers/prospects over social networks. Social network watch centers would be integrated with call centers.
This would enable the enterprises monitor the sensitivity and behaviour of their customers/consumers, and also to monitor the inputs/suggestions provided by them. Inputs/suggestions given in social networks would become important inputs for new products/services introduction by enterprises
7. WEB SITES, APPLICATIONS & CONTENT MIGRATION TO IPV6
The Internet has been around for the past 30+ years and it functions on a technology called IPv4. IPv4 can support about 4 billion elements on the Internet. With the exponential increase in the number of devices that can connect to the Internet, the 4 billion limit is fast approaching.
To ensure continuity and growth of the Internet, a new technology called IPv6, provides a large address space and helps to uniquely identify every entity.
IPv6 can practically support an unlimited number of elements on the Internet. In 2013, most of the enterprises start migrating their Web sites, Applications and Content to IPv6.
8. RISE IN TELECOM AND IT CONVERGENCE
In 2013, telcos increase their search for new avenues for revenue.
The trend of telcos collaborating with IT system integrators would be on raise. Telcos and IT organisations work together and start offering Enterprise solutions to different industries like education, healthcare and retail.
IT organisations utilise telcos’ infrastructure and telcos leverage IT organisations’ solutions.
9. CLOUD COMPUTING ADOPTION TO BECOME A NORM
In 2013, cloud computing adoption becomes a norm. Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) play very significant role. IaaS plays a key role considering the storage and computing power required to handle the data explosion. PaaS plays a key role in developing applications using emerging technologies like mobile, social and analytics. Software as a Service (SaaS) adoption, would pick up in the areas of Productivity & Collaboration Applications, CRM, human capital management and procurement management applications
10. REFINEMENT OF GLOBAL DELIVERY MODEL (GDM)
Global Delivery Model (GDM) is near 30 years old and in 2013, IT organisations would start revisiting their Global Delivery Models to support the rapid change in the technology and business trends.
GDM Analytics would play a key role to provide enhanced business value to Enterprises.
(The writer is Senior Vice-President & Global Head – Networks, Mobility, Analytics, Cloud, Security (NMACS) business at Mahindra Satyam)