Tech Mahindra Webinars

The complete On-Demand SaaS solution for Mid market
Software Defined Networking: The Next Big Thing
How innovations in the contact center technology impact your business
Adapt to a new reality in Storage Environment: Enjoy a solid return on your storage assets
Integrating Sustainability into Operations through Profitable Business Practices
Jumpstart Telco: Enable new Revenue Streams, Enhance Customer Experience, Control Costs
VDI: How enterprises need to adapt to a new reality in client computing
Profiting from Sustainability: What Telcos should do differently in 2012 and beyond
"Convergence – A shift in the Test Paradigm"
Transformation in ITO Services: How CSPs can Take a Strategic Approach
Strategic Approach to Cost Transformation in Telcos in 2012
Telco in a Box - A Blueprint for Convergent B/OSS Solution
LTE Testing: 10 Best Practices You Can't Afford to Ignore
How to Monetize M2M Opportunities for Predictable Revenues
Cloud is Ticking for Communications Service Providers
How Enterprise Mobility can Drive Efficiency
How to Improve and Measure Customer Experience
How NPO can Weed Out Cost, Pave Way for LTE
Telco in a Box
Re-engineering your Customer Experience through APE
The complete On-Demand SaaS solution for Mid market
Date: 10 April, 2013
Time: 10 AM IST
  Register now
  8:30 PM IST
  Register now

Speaker:
Sreedhar Aduri
,
Lead, SAP Business ByDesign Practice,
Mahindra Satyam

Webinar Overview
Join us for a webinar to get the outline of the new class of ground-breaking ERP - SAP Business ByDesign. Learn how it helps optimize cross-organizational processes, what are those simple yet effective approaches that helps a mid-size business quickly move onto Cloud with zero business interruption.

Key takeaways:
Overview of SAP Business ByDesign – a fully integrated ERP on the cloud
Our SAP Business ByDesign Service Offerings & Implementation approach
Discussion on how large enterprises can take subsidiary management to new heights with SAP’s complete cloud-based software, SAP Business ByDesign
Real – time solution demo on SAP Business ByDesign
SAP Cloud benefits and Mahindra’s value proposition
Securely managed by SAP
Quick and easy implementation
It’s affordable & innovative
A perfect fit-for the purpose ERP solution for subsidiaries of large corporation
§ A blend of SAP Business ByDesign’s industry best practices & multi domain experience from Tech Mahindra and Mahindra Satyam
Who Should Attend
CxOs & IT Directors
Analysts, Advisors, Industry Pundits and Journalists

Software Defined Networking: The Next Big Thing
Date: 8 November, 2012
Time: 3:00 PM - 4:00 PM GMT
  10:00 AM - 11:00 AM EST
  8:30 PM - 9:30 PM IST

Girish Homkar
Product Architect,
Tech Mahindra

Rajesha
Technical Architect,
Tech Mahindra

Thomas Lee Sebastian
Technical Consultant,
Tech Mahindra

Webinar Overview

Flexibility, Performance, Agility, Security enable your networks usher in the era of Software Defined Networks!


Software-Defined Networking (SDN) is an emerging concept that proposes to disaggregate traditional vertically integrated networking stacks. The virtualization of network resources with SDN offers significant benefits - lower investments and operational cost while providing flexibility and responsiveness to changing business and technology requirements.

Join us to learn…

Problems of traditional networks
The SDN architecture and why the need
SDN deployment methodology
The SDN architecture
Interesting facts on SDN
Who Should Attend
CxOs & IT Directors from the Communications Industry
Telecom Analysts, Advisors, Industry Pundits and Journalists
Click here to Download Presentation
How innovations in the contact center technology impact your business
Date: 27 September 2012
Time: 5:00 PM - 6:00 PM BST
  12:00 PM – 1:00 PM EDT
  9:00 AM - 10:00 AM PDT
Sandeep C Sohoni

Sandeep C Sohoni,
Business head - Contact Centre Practice,
Tech Mahindra

Satish Reddy

Satish Reddy,
Product Manager& Consultant IP
Contact Centre Portfolio, Tech Mahindra

Webinar Overview
The recent innovations in the contact center technology space have opened up myriad options of accessibility to customers and causing businesses to relook at their interaction strategy.

How INNOVATION will determine the success of the contact centre of the future!!

Join us to learn…

Challenges associated with traditional contact center operations
Contact center tech trends and the impact on investment decisions
Impact of macroeconomic trends on contact center business
Latest innovations in contact center technology & Ops best practices
Innovation led business value enhancement in various verticals
Advantages of IP Contact Center over traditional Contact Center
How contact center technology space will evolve in next 1-3 years
Tech Mahindra experiences in innovative Contact Center solutions.

Case Study: How a leading Telco transformed its Contact Center function which helped to drastically improve services and reduce cost
Who Should Attend
CXOs and IT Directors from the Communications industry
Telecom Analysts, Advisors, Industry Pundits and Journalists
Click here to Download Presentation
Adapt to a new reality in Storage Environment: Enjoy a solid return on your storage assets
Date: 26 September 2012
Time: 12:00PM IST
  9:30PM IST
Manoj Nair

Manoj Nair,
Global Solution Head,
Tech Mahindra

Kunjesh Kanchanwala

Kunjesh Kanchanwala,
Storage Solution Head,
Tech Mahindra

Webinar Overview
Given the alarming challenge of shrinking IT budgets, can organizations protect themselves from the ever increasing cost of storage and recover Capex? The answer is ‘yes’. Organizations can prevent additions to the future storage capacity by adopting right measures for storage reclamation.

This is done by freeing up allocated but unused storage space. Storage Reclamation is all about how organizations increase the capacity of existing assets through efficient utilization. In this webinar, we will talk about how organizations can reclaim stranded storage capacity thereby increasing the available capacity AND defer Capex for any new storage space requirement .

Who Should Attend
CxOs & IT Directors from the Communications & Enterprise Industry
Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation
Integrating Sustainability into Operations through Profitable Business Practices
Date: 04 July 2012
Time: 3:30 PM - 4:30 PM AEST
  11:00 AM – 12:00 PM IST
  1:30 PM - 2:30 PM SGT
Dr. Muna Ali

Guest Speaker:
Dr. Muna Ali
,
Senior Manager,
Climate Change & Sustainability Advisory Services,
Ernst & Young, India

Nikhil Anand

Nikhil Anand,
Product Manager- Sustainability,
Tech Mahindra

Krishna Somayajula

Krishna Somayajula,
Consultant, Strategic Initiatives,
Mahindra Satyam

Webinar Overview
Sustainability is an increasing concern for Telecom Service Providers as they struggle to evolve beyond outmoded forms of compliance driven behavior; looking instead for more active and strategic ways to

Address their Environmental issues
Build differentiators that will in the long run help to increase revenue, reduce cost
Mitigate risk arising from increasingly stringent government regulations and stakeholder expectations.
   
Sustainability is viewed as critical to being competitive in today’s marketplace and despite a recessionary economy, many organizations are increasing their commitments to sustainability initiatives. However various surveys suggest that most organizations are struggling to define sustainability in a way that is relevant to their businesses. At the same time, there are select organizations who are deriving financial benefits from Sustainability.

The webinar looks to present a glimpse to what organizations who are profiting from their sustainable business practices doing differently.
Who Should Attend
Telecom CSO, and Individuals who have a responsibility of integrating Sustainability into operations
Telecom Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation
Jumpstart Telco: Enable new Revenue Streams, Enhance Customer Experience, Control Costs
Date: 27 June 2012
Time: 12:00 PM – 01:00 PM IST
  2:30 PM - 3:30 PM SGT
  3:30 PM - 4:30 PM JST
Dhananjay Pavgi

Dhananjay Pavgi,
Director - Product Management,
Tech Mahindra

Santosh Anchan

Santosh Anchan,
Chief Solution Architect,
Tech Mahindra


Webinar Overview
In the Asia Pacific region, ensuring high speed connectivity, competitive pricing, Shortened time to market, Service differentiators are now considered to be some of the most important mobile and wireless broadband key success factors . There is a growing need for rightly engineered solution that provides flexibility to launch new innovative service offerings and respond swiftly to competition. Tech Mahindra is happy to introduce an innovative framework called "Jumpstart Telco" for specifically addressing the business and technology challenges of MVNO/E and Wireless Broadband Markets. Based on this framework, we offer two pre-integrated, ready to deploy solutions having all features and business processes critical for a service launch and support for MVNO/Es and Wireless Broadband operators. The solution enables you to jumpstart your wireless business within few weeks and help maximize ARPU with lower TCO.

The webinar focused exclusively on APAC region, aims to address the concerns on stagnating revenues, falling ARPUs, demanding customers and operational challenges faced by Telcos and ISPs.

Who Should Attend
CxOs & IT Directors from the Communications Industry
Internet Service Providers
Quad Play and Triple Play Service Providers
Telecom Analysts and Media Journalists

Click here to Download Presentation
VDI: How enterprises need to adapt to a new reality in client computing
Date: 23 May 2012
Time: 4:30 PM - 5:30 PM BST
  9:00 PM – 10:00 PM IST
  11:30 AM - 12:30 PM EDT
  8:30 AM - 9:30 AM PDT
Sunil Moorjan

Sunil Moorjani,
VDI Solution Head,
Tech Mahindra

Makarand Shrikhande

Makarand Shrikhande,
VDI Architect,
Tech Mahindra

Mahendra Padalkar

Mahendra Padalkar,
Cloud Architect,
Tech Mahindra

Webinar Overview
Virtual desktops offer unparalleled advantages to the small, medium and large businesses because of the very secure and flexible model of access from any device and from anywhere.

Whether hosted or on-premise, virtual desktops take this one step further by allowing the businesses to utilize an operational expenditure model that scales as the business grows with some initial investment. However, the enterprises also need to consider some of the key aspects of Virtual Desktop Infrastructure (VDI) such as desktop management, licensing, security, storage and connection to critical business systems.

We believe that the most successful next generation desktop strategies are those based on a concrete business case and a structured approach; always keeping the end user in mind. This webinar will cover all the core aspects of running VDI for the small, medium and large business organizations. Join us to see what your enterprise needs to know when considering the move to VDI.

Who Should Attend
CxOs & IT Directors from the Communications & Enterprise Industry
Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation

Profiting from Sustainability: What Telcos should do differently in 2012 and beyond
Date: 16 May 2012
Time: 4:30 PM - 5:30 PM BST
  9:00 PM – 10:00 PM IST
  11:30 AM - 12:30 PM EDT
  8:30 AM - 9:30 AM PDT
Dr. Muna Ali

Guest Speaker:
Dr. Muna Ali
,
Senior Manager,
Climate Change & Sustainability Advisory Services,
Ernst & Young, India

Allabaksh Naikodi

Dr. Allabaksh Naikodi
Assistant Vice President,
Power Electronics & Alternate Energy,
Integrated Engineering Solutions,
Mahindra Satyam

Nikhil Anand

Nikhil Anand,
Product Manager- Sustainability,
Tech Mahindra


Webinar Overview
Sustainability is an increasing concern for Telecom Service Providers as they struggle to evolve beyond outmoded forms of compliance driven behavior. Today Telcos look for active and strategic ways to address their environmental issues in order to build differentiators that will in the long run increase revenue, reduce cost and finally mitigate risk arising from increasingly stringent government regulations and stakeholder expectations.

Sustainability is viewed as critical to being competitive in today’s marketplace. Despite a recessionary economy, many organizations are increasing their commitments to sustainability initiatives. However, various surveys suggest that most organizations are struggling to define sustainability in a way that is relevant to their businesses. At the same time, there are select organizations which are deriving financial benefits from Sustainability.

The webinar aims to present a glimpse of what organizations who are profiting from their sustainable business practices are doing differently.

Who Should Attend
Telecom CSO, and Individuals who have a responsibility of integrating Sustainability into operations
Telecom Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation
"Convergence – A shift in the Test Paradigm"
Date: 9 May 2012
Time: 4:30 PM - 5:30 PM BST
  9:00 PM – 10:00 PM IST
  11:30 AM - 12:30 PM EDT
  8:30 AM - 9:30 AM PDT
Kiran Chingre

Kiran Chingre
Customer Delivery Manager, Device Testing- CanvasM


Webinar Overview
With the convergence of multi-services onto a single terminal and with the increasing usage of variety of wireless technologies on them, the lives of the platform vendors, Original Device Manufacturers and Service Providers has become very challenging. They all pass through the usual challenges of adding more transistors in the Silicon real-estate, managing heat, code and memory efficiency, interoperability, product designing and aesthetics.

After attending this webinar, the participants will be able to understand/comprehend the following-

Typical players involved in wireless product certification and testing
Who does what sort of testing in the wireless device eco-system?
Kinds of devices that undergo certification and testing
Expectation from Test Labs
Best Practices
What to do and what to avoid for faster GTM
How CanvasM is helping its customers?
Who Should Attend
Key Managers & Executives from Terminals Group of Service Providers, ODM & Chipset Validation Managers, Heads of R&D divisions, Product line managers,
Telecom Analysts, Advisors, Industry Pundits & Journalists
   

Click here to Download Presentation
Transformation in ITO Services: How CSPs can Take a Strategic Approach
Date: 07 March 2012
Time: 3:30 PM - 4:30 PM GMT
  9:00 PM - 10:00 PM IST
  10:30 AM - 11:30 AM EST
Manoj Nair

Manoj Nair,
Practice Head,
Infrastructure Management Services (IMS),
Tech Mahindra

Shankar Narayanan

Shankar Narayanan,
Delivery Manager, IMS,
Tech Mahindra


Webinar Overview
Learn how a Tier1 Telco in US optimized its Infrastructure operations and achieved multimillion dollar savings through transformation of their ITO (Infrastructure Technology Operations) services.

Transformation is no longer about improving efficiency, productivity or profitability but in today’s era it is more about the very survival of an organization. Communications Service Providers (CSPs) have to reinvent just to be relevant every day apart from the pressures of regulation, diminishing margins and transactional loyalties.

This webinar will take a deep dive into how Tech Mahindra enabled a Tier 1 US Operator to redeploy its resources to more fruitful business activities by outsourcing their technical support.

Who Should Attend
CxOs and IT Directors from the Communications Industry
Telecom Analysts, Advisors, Industry Pundits and Journalists
   

Click here to Download Presentation
Strategic Approach to Cost Transformation in Telcos in 2012
Date: 15 February 2012
Time: 3:30 PM - 4:30 PM GMT
Dr Shekhar Tankhiwale

Dr Shekhar Tankhiwale,
Business Consultant, Business Process Management,
will discuss how telecom executives can embark on a self-sustainable, technology-fueled cost transformation that has the potential to lead to quantifiable business benefits.


Webinar Overview
In today’s telecom market, driving business agility and flexibility through cost structure optimization is fast becoming a key source for service providers to gain competitive advantage. However, ensuring success from such transformation initiatives, telecom executives are often challenged on the following issues.

Choice of best strategy for comprehensive, enterprise wide approach
Correlating structural problems to specific process-based initiatives
Identify sources of funds to finance the transformation process
Early success from such initiatives and rapid ROI guarantees
This webinar takes a fresh look at the cost optimization issues in the light of current economic scenario. You will learn how to..
Maximize cost transformation benefits by addressing operational issues and with limited budget
Leverage efficiency improvement
Case Study
How a global telecom operator achieved significant improvements in cost structures and multimillion dollar savings
Who Should Attend
CxOs from the Communications Industry
Telecom Analysts, Advisors, Industry Pundits and Journalists
   

Click here to Download Presentation
Telco in a Box - A Blueprint for Convergent B/OSS Solution
Date: 30 November 2011
Time: 08:30 AM - 09:30 AM IST
Dhananjay Pavgi

Dhananjay Pavgi,
Director - Product Management,
Tech Mahindra

Santosh Anchan

Santosh Anchan,
Chief Solution Architect,
Tech Mahindra


Webinar Overview
Telco in a Box is a framework specifically developed for small wireless operators who start with a lesser subscriber base and face the challenge of increasing CAPEX and OPEX.

Telco in a Box has everything that a small wireless greenfield operator would need right from the Day One of operations. It is a ‘Fit for Purpose’, network and vendor agnostic solution providing the operator flexibility to launch new innovative services and respond to changing market requirements.

Greenfield Telco Needs
Solutions that involve minimal CAPEX Outlay
Solutions that have all the necessary features that keep total cost of ownership in control right from the Day 1
A highly scalable solution to meet the demand of a larger subscriber base as the business grows
Lesser Time-To-Market
Solution that is compatible with current and future technologies
'Telco in a Box’ delivers
Reduces time to market for Greenfield implementations
Designed for Telecom Operators who start with smaller subscriber base and plan to grow substantially over a period of time
Hosted Model for faster deployment and slim budget lines
Simple and easy to manage IT platform
High Scalability to meet the growth needs of the business
Flexibility in Product Management and Business Operations
Who Should Attend
CxOs from the Communications Industry
Telecom Analysts and Media Journalists

Click here to Download Presentation
LTE Testing: 10 Best Practices You Can’t Afford to Ignore
Date: 9 November 2011
Time: 04:00 PM - 05:00 PM GMT
  11:00 AM - 12:00 PM EDT
  09:30 PM - 10:30 PM IST
Sanket Nesargi

Dr. Sanket Nesargi,
Director- Strategic Initiatives,
Product Engineering Division,
Tech Mahindra

Subba Rao

Mr. Subba Rao,
Senior Product Architect,
Product Engineering Division,
Tech Mahindra


Webinar Overview
Today Service Providers, Telecom Equipment Manufacturers and Device Vendors are vying to unlock new sources of revenue and steer the next stage of mobile internet revolution. While market analysis, feature richness and time-to-market are all critical factors for any LTE offering but unless and until it passes through the rigors of comprehensive testing, success will be elusive.

Rolling out LTE equipment or services is fraught with challenges and inadequacy of appropriate testing can waste all the precious R&D investments. On the other hand, effectively addressing challenges associated with testing LTE products and services calls for deep domain knowledge of LTE, its testing methodologies and on how testing best practices can be leveraged or adapted effectively.

Tech Mahindra has extensive expertise in testing LTE networks and equipment. We have a team of over 150 test consultants and engineers with hands-on experience in testing network equipment from a wide variety of equipment manufacturers. We have invested in creating a center of testing excellence which has developed a suite of over 3000 test cases covering most real life scenarios encountering LTE deployment.

Dr. Sanket Nesargi, Director – Strategic Initiatives Division, and Subba Rao, Senior Product Architect, Product Engineering at Tech Mahindra will address the challenges associated with testing LTE equipment and services and provide insights into the associated best practices

You’ll Learn:
Challenges faced in testing LTE equipment and services for service providers, equipment manufacturers and device vendors
Types of testing needed by different players in the LTE ecosystem and customizations specific to LTE
Best practices associated with testing individual network elements and end-to-end services
The role of simulators, automation and other tools in creating a test-bed to ensure deployment-ready equipment and services
Examples of pitfalls to avoid and the necessary workaround based on our experience in real-life projects
Who Should Attend
Key professionals with Service Providers, Telecom Equipment Manufacturers and Device Vendors actively involved in LTE
Testing Managers and Leads
Heads of R&D Divisions
Product Line Management Professionals
Analysts, Advisors, Industry Pundits and Journalists

Webinar on Demand

Click here to Download Presentation
How to Monetize M2M Opportunities for Predictable Revenues
Date: 2 November 2011
Time: 03:00 PM - 04:00 PM GMT
  11:00 AM - 12:00 PM EDT
  08:30 PM - 09:30 PM IST
Mark Cratsenburg

Guest Speaker:
Mark Cratsenburg
Vice President, Sales & Marketing,
Aeris Communications, Inc.

Udayan Joshi

Udayan Joshi,
M2M Practice Head,
Tech Mahindra

Venkatesh Chandrasekaran

Venkatesh Chandrasekaran,
VP, Head of Manufacturing Innovation Group,
Mahindra Satyam

Sushil Agrawal
Sushil Agrawal,
Head of Telematics Solutions Group,
Mahindra Telematics


Webinar Overview
Machine-to-Machine (M2M) markets have steadily grown and evolved into a mature space as M2M technology extends support for a wide range of new business offerings and growth initiatives.

While M2M is playing an increasingly important role in businesses such as utility smart metering and energy management, logistics and supply chain automation, remote assets monitoring and telemedicine to name a few, this space is characterized by industry specific solutions, large geography variations and too many moving parts in the complex ecosystem.

There are several challenges associated with M2M implementations and timely conversion of opportunities into revenue streams.

This webinar presents key insights into the unique set of M2M offerings and capabilities from Mahindra Group. These solutions will not only enable TSPs to effectively monetize the opportunities in the M2M markets, but also allow enterprises across various industry verticals to leverage M2M communications for business efficiencies and competitive advantages.

You’ll Learn:
M2M Ecosystem - Market Opportunities & Trends
Mahindra Group Offerings and Capabilities
Effective ways to Monetize the M2M Opportunity – Establish long tail and predictable revenue streams in the M2M markets.
Case Study
Examples of global M2M implementations from Mahindra Group
Who Should Attend
CxOs and Enterprise Business Managers from Communications Industry
Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation
Cloud is Ticking for Communications Service Providers
Date: 19 October 2011
Time:
3:00 PM - 4:00 PM BST
Keynote Speaker: Eric Troup, CTO, Microsoft's,
Worldwide Communications and Media Industries

Eric Troup,
CTO, Worldwide Communications and Media Industries at Microsoft

Dr. Neelesh Kumbhojkar,
Principal Architect, Performance Engineering at Tech Mahindra
Sandeep Athavale,
Principal Consultant, Technology Practices at
Tech Mahindra


Webinar Overview
Some businesses can afford to take baby steps when it comes to Cloud adoption, but for Communications Service Providers (CSPs), time is essence as ever-increasing pressures on cost reduction, innovation, shorter product cycles and meeting high quality of customer experience are pushing rapidly to adopt Cloud.

Microsoft in partnership with Tech Mahindra, the largest telecom-focused solutions provider, can help CSPs quickly go on the Cloud and monetize the business benefits through Cloud deployments.

The webinar predominantly focuses on how organizations can step into the Cloud and what predictable benefits CSPs can expect. Enterprises and CSPs can immensely leverage the cloud benefits if ICT partners work for business transformation and enablement on cloud. Enterprise CSPs can offer services anywhere, anytime and turn themselves into experience providers (and not just service providers).

You’ll Learn:
How CSPs can create new service lines and revenue channels using Cloud
How CSPs can leverage the cloud for cost competitiveness through infra optimization
What best of the breed products/solutions/technologies/practices CSPs can avail from the technology leader Microsoft and Integration leader Tech Mahindra

Webinar on Demand

Click here to Download Presentation
How Enterprise Mobility can Drive Efficiency
Date: 12 October 2011
Time:
3:00 PM - 4:00 PM BST

Jagdish Mitra
Chief Executive Officer, CanvasM


Webinar Overview
Tablets and Smartphones have continued to impact the business world like never before. Today, the efficiency of an enterprise is directly linked to how comprehensive and established are its mobility policies and initiatives. Enterprises that harness the power of mobility will eventually increase customer interactions, enhance overall productivity and improve operational efficiency.

A typical mobility enablement initiative from an enterprise would mean multiple decisions in terms of the type of business apps to be mobile-enabled, the type of device to be chosen, development approach to be adopted, choice of middlewares, etc. Most of the in-house IT teams of enterprises do not have mobility expertise and taking these mobility initiatives remain a challenge both from multi-channel access as well as security perspective.

CanvasM, the mobility solutions subsidiary of Tech Mahindra, is focused on developing and deploying VAS solutions, applications and platforms for organizations across the globe. Jagdish Mitra, Chief Executive Officer, CanvasM, will take a comprehensive look at best suited approaches for enterprise mobility – either adapted to an enterprise specific need or via Telco’s Enterprise Value Added Services.

You’ll Learn:
Enterprise Mobility adoption trends
Benefits for enterprises
Factors impacting RoI
Critical challenges
Case Study
Helping a Fortune 500 global giant define their Enterprise Mobility Strategy & Roadmap
Improving customer satisfaction of a Tier I Telco while reducing opex by enabling customer self-care on mobile
Who Should Attend
CxOs from the Communications Industry
Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation
How to Measure and Improve Customer Experience (CE)
Date: 28 September 2011
Time:
3:00 PM - 4:00 PM BST

Upendra Dharmadhikary
Director, Process Transformation & Business Consulting

John Tharakan
Sr. Consultant, Customer Experience


Webinar Overview
In today’s highly competitive and technology-driven business environment, customers have become more demanding like never before. Organizations have to consistently improve their customer experience to stay ahead of the curve. But how do organizations measure their customer experience?

There are several challenges associated with implementing solutions which deliver measurable CE improvement.

This webinar takes a fresh look at the customer experience problem in the light of current business scenario. It demonstrates how customer experience can be maximized with limited budgets by focusing on operational dimensions.

You’ll Learn:
Measuring customer experience through operational metrics
Correlating CE improvement to operational efficiency improvement
Shortening the payback period for customer experience programs
Maximizing returns with limited budgets
Know how a leading Tier 1 Telco delivered significant enhancements in customer experience through operational metrics and saved millions of dollars.

Case Study
Enhancing Customer Experience through Operations efficiency for Tier 1 Telco
Who Should Attend
CxOs from the Communications Industry
Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation
How NPO can Weed Out Cost, Pave Way for LTE
Date: 14 September 2011
Time:
2:00 PM - 3:00 PM GMT

Prem Kumar
Head of Global Practice & Delivery for IP & Convergence

Sanjay Gupta
Delivery Director


Webinar Overview
With increasing cost of Network Operations and mounting pressure to deliver high level of customer experience, telecom operators today are caught between the devil and the deep sea.

Network Process Outsourcing (NPO) promises telecom operators to overcome the creeping challenges and unleash the larger value propositions of being able to provide subscribers with a world class experience through predictable TCO and CAPEX transformation allowing investments in newer technologies, like LTE and EPC rollouts.

Some of the typical challenges CTOs and Network Managers face today include:

OPEX pressure
Operational efficiencies
24x7 support and SLA compliance
Flexibility in Scale of Operations to optimize costs
Tech Mahindra’s NPO framework offers a huge sigh of relief as it helps operators to:
Focus on world class 'Customer Experience'
Predict Total Cost of Ownership (TCO)
Restructure cost through growth based OPEX
Enhance productivity gains
Comply SLAs with 24/7 operations
Who Should Attend
CxOs from the Communications Industry
Telecom Analysts, Advisors, Industry Pundits and Journalists

Click here to Download Presentation
Telco in a Box
A blueprint for Greenfield Telecom Operators
Date: 7 September 2011
Time:
2:00 PM - 3:00 PM GMT

Speakers:

Mr. Dhananjay Pavgi
Director - Product Management at Tech Mahindra


Webinar Overview
Telco in a Box is a framework specifically developed for Greenfield Telecom Operators who start with a lesser subscriber base and face the challenge of increasing CAPEX and OPEX.

Telco in a Box has everything that a Greenfield Operator would need right from the Day One of operations. It gives the flexibility to launch new innovative services and respond to changing market requirements.

Greenfield Telco Needs
Solutions that involve minimal CAPEX Outlay
Solutions that have all the necessary features that keep total cost of ownership in control right from the Day 1
A highly scalable solution to meet the demand of a larger subscriber base as the business grows
Lesser Time-To-Market
Solution that is compatible with current and future technologies
'Telco in a Box’ delivers
Reduces time to market for Greenfield implementations
Designed for Telecom Operators who start with smaller subscriber base and plan to grow substantially over a period of time
Hosted Model for faster deployment and slim budget lines
Simple and easy to manage IT platform
High Scalability to meet the growth needs of the business
Flexibility in Product Management and Business Operations
Who Should Attend
CxOs from the Communications Industry
Telecom Analysts and Media Journalists

Click here to Download Presentation

Re-engineer your Customer Experience through Application Performance Engineering (APE)
A blueprint for Greenfield Telecom Operators
Date: 9 June 2011
Time:
7:30 PM IST

Speakers:

Mr. David Middleton
Head of BT Health Capacity Management, BT Global Services

Dr. Neelesh Kumbhojkar

Head of Performance Engineering CoE, Tech Mahindra

Webinar Overview
The webinar predominantly focused on how organizations across the globe are profiting by improving their customer experience through APE, and how some of the business pain areas they have overcome easily through APE.

Mr. David Middleton
Head of BT Health Capacity Management shared his experiences on how the world’s leading telecom operator improved its customer experience through APE implementation.

Dr. Neelesh Kumbhojkar
Head of Performance Engineering CoE)
talked about the business pain areas, framework and processes encompassing APE.