Implementation of R/12 and Oracle ERP for
leading Hitech company
Business Challenges
  • Replace legacy system handling customer support with Oracle modules
  • To provide a better performing tool in order to reduce cycle time on cases
  • To provide better data integrity
  • To improve auditing capability and SOX compliance
Our solution
  • Implementation of Rel. 12 of Oracle Applications: Tele-service, Email Center, Integration with ERP (Order Management) across multiple instances, Integration with third party systems including CMT (Case Management Tool), Expedite (Ordering tool), Undispatch Tool (Order Tracking tool), Bingo (survey tool)
  • Implementation of Customer support module for easy access of customer information
  • Provide a robust and scalable product for handling large customer base spread across the globe

Increased usability
Effective tracking mechanism for cases