Tech Mahindra Engagement
Level 2 and level 3 Application and DBA Support
- A very large user base of 3000+ users across regions in ANZ, Extended 15+ hours support in India and lacked documentation from previous support vendor.
- Failed Order count was high due to integration issues.
- Level 2 and level 3 Application and DBA Support
- Driving the Enhancements (minor and major) projects
- Complying with SOX and audit requirements.
- Implemented more stable, high performing and robust support process for smooth business operation using ITIL framework.
- Achieved Faster financial closing and effective reporting with completely removed revenue leakage area.
Reduced order failure count.