ERP Support & Maintenance for Australian telco
Tech Mahindra Engagement

Level 2 and level 3 Application and DBA Support

Business challenge
  • A very large user base of 3000+ users across regions in ANZ, Extended 15+ hours support in India and lacked documentation from previous support vendor.
  • Failed Order count was high due to integration issues.
Our solution
  • Level 2 and level 3 Application and DBA Support
  • Driving the Enhancements (minor and major) projects
  • Complying with SOX and audit requirements.
Benefits
  • Implemented more stable, high performing and robust support process for smooth business operation using ITIL framework.
  • Achieved Faster financial closing and effective reporting with completely removed revenue leakage area.

Reduced order failure count.