AMS Support for an Automobile Manufacturing Client
Tech Mahindra Engagement

Enhancement development & Application Support – PeopleSoft HRMS 8.8

Business challenge
  • 24x7 Level 2 and Level 3 Support for PeopleSoft applications for 8+ instances (Dev-2, Test-2, Staging-2, Production-1, QA-1 and Demo-1)
  • Development of 100+ enhancements
  • Ensuring that Payroll would print W2 forms for 18,000 U.S. employees
Our solution
  • Enhancement development & Application Support – PeopleSoft HRMS 8.8
  • Nature of Support: 24x7 Level 2 & Level 3 Support
Benefits
  • Implemented value added services like Soft Compliance, Server Consolidation, Data Consolidation, Server migration to new data center and Performance improvement in Global Payroll module
  • Achieved Higher productivity - Reduction in resolution time of repetitive problems and improved SLAs

30% cost reduction