Business transformation for an utility
provider in South Africa
Tech Mahindra Engagement

Tech Mahindra engaged with this utility provider for Greenfield Implementation of SAP certified solution Utilities in a Box.

Business Challenges

The customer's main objective was to embark on a digital transformation journey to automate and enhance the performance of utility.

Our solution
  • Tech Mahindra has deployed "Utilities in a Box" a SAP certified rapid implementation framework with the integration to existing legacy applications in the SAP Application Suite.
  • IT infrastructure, SAP ERP, Billing and contact center implementation. Impacts 4 million customers and it is a 7 years engagement.
Benefits
  • Optimum utilization of available resources.
  • Enhanced external and internal financial reporting.
  • Improved customer service.
  • Increased effectiveness of the company’s logistics processes

Utilities in a Box
Increased User Productivity
Improved Business decisions