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Accelerating Growth with Digitalization

Transforming telecom with a digital-first approach powered by skilled adoption of technology and strategic acquisitions

About Tech Mahindra Business Process Services

Tech Mahindra Business Process Services (TechM BPS) is a global CX leader and the BPO arm of Tech Mahindra, a USD 6 billion organization with 151,100+ professionals across 90 countries helping 1224 global customers, including Fortune 500 companies.

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Connected World, Connected Experiences

78,000+
Human and Digital Workforce
50+
Delivery Centers in 15 Countries
50+
Languages
270+
Global Customers

Seamless Digital Transformations

Under pressure to add new customers, increase average revenue per user (ARPU), improve CSAT, retain customers? Is your digital strategy not competent enough to cater to your always-online customer  base? TechM Telecom BPO Services are the digital enablers you need. Our solutions are backed by automation, analytics, and artificial intelligence (AI) to make your digital journey seamless. Our services offer:

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25%
Reduction in resources
20%+
Cost savings
30%
AHT reduction
$1 Mn
New revenue per million subscriber base

Leading with Connected CX

What’s powering TechM BPS in leading the way in the CX market? Birendra Sen, Business Head TechM, BPS says it is skilled adoption of AI, machine learning and predictive analytics as well the recent strategic acquisitions. These coupled with our comprehensive expertise enable our clients to offer an enhanced brand experience across all touch points.




Innovations in Telecom

Gartner® 2022 Magic QuadrantTM
Recognized as ‘Leader’ in Gartner® 2022 Magic QuadrantTM for customer service BPO.
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m.ai.a – TechM’s own intelligent voice assistant

A cognitive human-like AI-powered voice assistant conversing naturally with customers.
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SeeR – BPS Analytics platform from TechM
Offering a unique BPS centric recommendation engine powered predictive analytics.
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HFS Top 10 Digital Contact Center 2021
Tech Mahindra has been placed at #5 for overall and #1 in OneOffice Alignment.
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Sustaining Business with Responsibility

#BrandForPurpose

Tech Mahindra is the only Indian IT company to be on the 2022 Carbon Clean 200 List.

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#BrandForPurpose

Tech Mahindra is a Recipient of HRH The Prince of Wales’ Terra Carta Seal 2021

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#BrandForPurpose

Ranked ‘A’ in CDP Supplier Engagement Rating (SER) 2021

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#BrandForPurpose

Tech Mahindra, leading the change that will go a long way

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Technology Partners

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