Head of AI Business Development Tech Mahindra

Head of AI Business Development and Strategy. With more than 15 years of experience, Rahul has held roles across investment, sales, corporate strategy and software development. He has Masters in Computer Science and an MBA.

SVP & Head of BFSI & Enterprise Alliance Tech Mahindra

Sriniketh Chakravarthi is the SVP & Head of BFSI & Enterprise Alliance, North America. Sriniketh has over two decades of technology services, digital transformation and entrepreneurial experience in the IT consulting and outsourcing industry. Most recently, he led the Banking and Financial Services Business unit in North America for Cognizant. He has led multiple enterprise wide initiatives to build Digital transformation capability across several areas. . He has written and has also been a speaker at multiple industry conferences including Money2020 and the FT Roundtable for Banking.

Vice President – Banking Applications Forrester Research

Jost is the Vice President, Banking Applications & Architecture at Forrester Research. Jost focuses on banking technology, applications, and architecture to help clients make the right decisions in a fast-changing market. He helps banks understand the key dynamics of the banking applications market and make smart decisions. He focuses specifically on digital banking front ends (digital banking engagement platforms) and the banking back end (including core banking), digital end-to-end solutions, digital banking platforms, and forward-looking architectures like digital core banking and digital banking platform architecture. Jost also helps banks prepare and execute digital banking transformation programs. Further, he leads research into the business and technology aspects of banking in the future, particularly banking in 2023 and 2030.

Jost has been a featured speaker at many industry events, including Banking Management Conference, European Banking Forum, SIBOS, and the Polish Bank Association’s conference. He has been quoted in industry and business publications, including American Banker, Bank Director, Economic Times, Handelsblatt, Independent Banker, The New York Times, and The Wall Street Journal. He has also been a jury member for The Banker’s Tech Project Awards. Jost was named IIAR Software Analyst of the Year in 2017.

Managing Director and Chief Operating Officer for US Consumer Banking Operations Citibank

Amanda Wiltshire-Craine is Managing Director and Chief Operating Officer for US Consumer Banking Operations at Citibank. She’s responsible for an operating budget of $1Bn+ and performance of end-to-end operations including Customer Service, Core Operations, Collections & Recovery, and Know Your Customer. She leads a team of nearly 9,000 direct employees across the US, in addition to partner-managed staff in the Philippines, India and Latin America. Amanda is based in New York City. Prior to joining Citi, Amanda worked at American Express for over eight years in roles of increasing responsibility. These roles spanned from Marketing to Product Management and Operations, culminating in her final position as Head of Servicing for the Global Prepaid Group.

Country Head Creative Virtual India

Shantanu Purandare heads up Creative Virtual India. He has a development and sales background and has been in the information technology industry for over 20 years. Prior to Creative Virtual, Shantanu was responsible for solution deliveries, and later business development, for the health, education and aviation sectors within the UK for a global software development company. He has a Masters in Information Technology from RMIT Australia, and a Masters in Business Administration from IIM Kozhikode in India. Having developed language compilers in the early part of his career, he is a developer at heart. He continues to be intrigued by innovative solutions that impact our daily lives, and looks forward to contributing towards making a positive impact on people and businesses.

Head of AI-CoE, NA Tech Mahindra

Ravi Pandikunta, Head of AI-CoE, North America. With 2 decades of experience in digital transformation, innovation, accelerating strategies to unlock opportunities, optimize processes and uncover cost savings using AI-Powered solutions. Expertise in Consultative selling, Enterprise Architecture, Product Evaluation & fitment, business requirements mapping, Next Gen automation/digital solution strategy. Ravi and his team focused on the AI adaption in various business processes, evangelization and accelerated use cases discovery and solutions development.

SVP – Financial Services MadPow, A TechM Company

Mike is part of the leadership team at Mad*Pow, a strategic design consultancy that leverages the psychology of motivation to create innovative experiences for a diverse collection of clients. Mike has a career in UX, but now leads the Financial Services practice at Mad*Pow helping steward transformation projects for fortune 100 clients.

Co-Founder EDM Council

Mike Meriton is a Co-Founder of the EDM Council and served as the first Chairman and active Board member since inception in 2005. Mike joined in 2015 as a Senior Advisor, promoted to COO in 2020, to lead Industry Engagement strategy, new member services and Council Operations. Previously, Mike was the CEO of GoldenSource and held key executive roles at CheckFree (Fiserv), D&B and Oracle.

VP, Global Customer Care – Platform development and AI Mastercard

Naren Dukkipati VP, Global Customer care manages multiple Technology platforms, overseeing the Architecture & Innovation focused on providing superior customer experience through automation and self-servicing capabilities. Recent experience includes automation in key areas in the customer domain resulting in improved speed to market, accuracy and customer satisfaction leveraging Artificial Intelligence, Natural Language Understanding & Robotic Process Automation. In the past, Naren has led the digital transformation of Mastercard’s B2B customer portal and has also served as a Director, Enterprise Architecture for several key initiatives.