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Thinker's Bay

The Role of Large Language Models (LLM) in Transforming Contact Centres

March 13, 2023



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Transforming Customer Acquisition & Retention that Ensure Competitive Edge

January 12, 2022



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Why BPO companies are becoming increasingly integral to a client’s innovation journey

August 05, 2021


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AMI Command Center Support Using isMobile Platform

August 02, 2021



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Optimize productivity & Meter to Cash (M2C) with TechM’s Business Process Exception Management (BPEM) for Utilities: Part 1/2

July 20, 2021

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Optimize productivity & Meter to Cash (M2C) with TechM’s Business Process Exception Management (BPEM) for Utilities: Part 2/2

July 20, 2021

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Intelligently Maneuver & Expedite Oil & Gas Business Process Transformations with Digital Process Mining

April 22, 2021


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Smart Home Utilities Support Solution Powered by Arrayent IOT Platform

March 16, 2021



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When Numbers Matter - F&A as a Business Function

February 12, 2021

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An Introduction to Outsourcing in Media & Entertainment Industry

February 09, 2021

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BFSI and Covid-19: The Way Forward

February 03, 2021

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Why Covid 19 Pandemic made us to rethink & reimagine about our Supply Chain Strategy?

February 03, 2021

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Telecom – The New Utility Service

February 02, 2021


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When Retail Contracted Covid-19

February 02, 2021


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Business Sustainability Post Covid-19 Crisis

January 19, 2021


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Digital Process Mining enabling transformation in Enterprise Back office during COVID 19 crisis

January 19, 2021

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TechM WAH Solutions

January 19, 2021


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Utilities Can Accelerate Digital Transformation with Intelligent Digital Process Mining

November 17, 2020

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Smart Solutions to Proactively Optimize Utilities Debt Collections

November 17, 2020


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Our Journey Toward Supply Chain Transformation




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You might be running hard but if it’s in the wrong direction ‘GOD HELP’



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Digital BCP (Business Continuity Plan). Is Your Organization COVID ready?



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Sustain and enhance your business through Accelerated Automation Capabilities


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Video Game Streaming Service: Benefits & Challenges


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Master Data Management



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The Next Wave in Intelligent Document Processing


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Strategic Alliances and why do We Need Them


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The Service Desk’s Mission – NextGen of EX Management


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Selling = Presentation + Prespective



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Are Humans Replaceable? Don’t Think So


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Hyper-personalization – A New Norm in Customer Service


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The impact of disruptive technologies on Marketing


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What is GDPR About?



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I Want to Grow My Outsourcing Business – But I Don’t Want More People


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AI – Lifestyle Companion or Smart Work Assistant?


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Innovation is Not Built in a Day




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Rights & Permissions Sourcing - A managed service approach towards better value realization


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