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Digital TAC
Nxt Gen CX Aided by AI, Automation and Analytics.
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Exceeding Industry Standards

Tech Mahindra’s NXT Gen TAC solutions offer an advanced Support Ecosystem that brings in efficiency along with customer loyalty. Lets take a look at the Industry standards to understand how our solutions exceed them.

85% of all interactions would have an AI factor by 2021
AR/VS to impact resolution times by 40%
Predictive analytics to improve decision making and drive growth
8 out of 10 prospects say negative info on brand impacted their decision making
Customer service and support play a huge role in overall experience
Emerging technologies are driving need for multi-skilled tech support professionals

Traditional Model vs Digital TAC Model

Traditional technical support channels are siloed and heavily dependent on human intervention. They often come into play after the damage has been done i.e. they are curative in nature which can cost a business dearly. New Age models rely on modern day solution trends like AI, Machine Learning, Analytics and digitalization, thus, making the whole support channel more robust and reliable.
Traditional Engagement Model
  • Reactive Support
  • Person Dependent
  • Problem Management
  • Service Centric
  • Discrete Channels
Digital TAC Model
  • Predictive Support
  • Automated Resolutions
  • Business Centric
  • Omni-channel support
  • Real-time Insights
  • Shift-left and self-heal

Combining Humans & AI

Our aim is to deliver a round the clock TAC service that resolves issues swiftly, while delivering an impeccable CX. Customer centricity is in our DNA and our solutions speak for themselves. TechM BPS TAC brings a combination of Humans + AI to deliver consistently:
Smarter & More Efficient
Enhanced Experience
Proactive & Predictive
Locality & Value

Our Core Services

TAC
  • L1-L3 technical support
  • Product life cycle support
  • Software and SaaS support
  • Multilingual
Customer Care
  • Contract and License Administration
  • Order Management
  • Entitlement
  • RMA and Logistics Support
Technology
  • Omni Channel support
  • Premium Tech support
  • Knowledge Management
  • Operations Analytics
  • AI and Automation
Advanced Services
  • Resident engineer and Onsite support
  • Service revenue management
  • Installation/Commissioning
  • Educational Services
  • Sustenance

Everything you Need to Know

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ECO
ENGINE
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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.