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Digital TAC
Nxt Gen CX Aided by AI, Automation and Analytics.
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Exceeding Industry Standards

Tech Mahindra’s NXT Gen TAC solutions offer an advanced support ecosystem that drives efficiency while building customer loyalty. With industry-leading credentials, Digital TAC continues to deliver exemplary customer experience.

1200 Cyber security professionals
80+ Strategic security OEM alliances
1000+ Multi-vendor certified support professionals
20+ years in TAC support and management experience
20000 TechM support experts across global delivery centers

Traditional Model vs Digital TAC Model

Traditional technical support channels are siloed and heavily dependent on human intervention. They often come into play after the damage has been done i.e. they are curative in nature which can cost a business dearly. New Age models rely on modern day solution trends like AI, Machine Learning, Analytics and digitalization, thus, making the whole support channel more robust and reliable.
Traditional Engagement Model
  • Reactive Support
  • Person Dependent
  • Problem Management
  • Service Centric
  • Discrete Channels
Digital TAC Model
  • Predictive Support
  • Automated Resolutions
  • Business Centric
  • Omni-channel support
  • Real-time Insights
  • Shift-left and self-heal

Our Approach

Our aim is to deliver round the clock TAC service that resolves issues swiftly, while delivering an impeccable CX. These are the elements that join the fragments for a unified solution:
Engagement Experience

Engage and map a journey of the support ecosystem from reactive to proactive to predictive

Operational Excellence

Drive efficiencies, CX, and retention using practices that combine the best of human skills and technology innovations

Accelerators

Utilize best practice deployment and technology enabled solutions to increase revenue with design and consulting

Process Engineering

Re-design and optimize process mining and re-engineering across channels

TAC Value Chain

Enterprise
  • L1-L3 technical support
  • Product life cycle support
  • Software and SaaS support
  • Customer success
Consumer
  • Customer service and tech support
  • Customer acquisition
  • Account management
  • Premium support
Lifesciences
  • Customer care
  • Technical support
  • Devices and application support
  • RMA and logistics
Advanced Services
  • Executive dashboards
  • CRM customization
  • Service revenue management
  • Educational Services

Everything you Need to Know

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