Trending
Nxt Gen Quality
Bringing customer loyalty through a NxT Gen Platform

Our Next Gen Approach

Quality management works from the start of production till the time a product or service expires with the end user. We provide all sorts of business models, frameworks and services to help establish a strong hold over a firm’s outputs, which brings loyalty from a customer’s perspective. We approach Quality through our Nxt Gen Platform, which is divided into 3 Major Groups:

NEXT GEN – TRANSACTION MONITORING

Metric Improvement, Analytics, Early Intervention and Case Study

NEXT GEN – QUALITY AUTOMATION (PROSPECT)

Voice, Non Voice and Case Study

NEXT GEN – QA PLATFORM

AURA 1.0 and New Release AURA 2.0

Driving Nxt Gen Quality

Next Gen Transaction Monitoring
  • Metric Improvement Framework - Responsible for effective execution of the plan, real time management
  • Analytics – Analyzes multiple performance data points derive BQ, identify lead metrics
Quality Automation
  • Real Time Coaching tracks thousands of nonverbal voice markers and provides agents with real-time feedback.
  • Quality Assurance Monitoring Live dashboard capabilities allow the QA team to systematically monitor their agents’ conversational performance
Next Gen QA Platform
  • AURA 1.0 An integrated data hub that allows increased visibility of Quality assurance & processes to provide actionable insight into performance & risk related metrics
  • AURA 2.0 Further enhanced quality with Agent Dashboard, Active Sync, Multiple Sample, Evaluation with RCA & Auto Calibration

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.