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SeeR
An Advanced Analytics platform 
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How does SeeR work?

An Advanced Analytics platform which has first of its kind BPS Centric Recommendation Engine powered by descriptive, predictive & prescriptive analytics modules. This platform combines TechM BPS’ extensive domain expertise in managing contact center processes with state-of-the-art dash boarding and machine learning capabilities.

Unification of data from varied data sources
Data preparation for identified business problem
Generate actionable insights to achieve business objectives
Compare different models & evaluate
Apply best technique on relevant data
Select the optimal model

SeeR Highlights

Modular analytics

Solutions prioritized for deployment by picking from basket of solutions

Virtual analyst

Works like a virtual assistant. AI enabled algorithms render answers & insights of any question.

Smart MIS

Best way to monitor your KPIs in real time and get qualitative & quantitate benefits with least investments.

Unstructured data analytics

Processing structured data, extended support for text, image, video and speech analytics.

Domain specific offerings

Contact center offerings, various horizontal and vertical domain specific solutions are available

Key Modules descriptions

NPS prediction & insights

Helps in consolidating data from different applications for an NPS prediction, which is used for proactive call backs to potential detractors

Next call reason prediction

Helps in determining future support requirements for the customers, which in turn helps in defining next best action plan for the agent.

Customer-advisor alignment

This offering is used to drive the smart routing module in your telephony system so that every customer gets mapped to the right agent.

Repeat call prediction & insights

Descriptive solution helps in understanding the drivers of repeat call and a proactive intervention is chalked out predictions are made.

Detractor comments analysis

Text mining solution to identify customer pain points by parsing through their text feedbacks.

Everything you Need to Know

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.