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Smart Ops
Building Higher Velocity and Balancing it with Stability through Smart Ops
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Creating Smart Experiences

Smart Ops in Contact Centers is breaking barriers between customer service disciplines while providing seamless transition to digital contact center channels, accelerating time to market, enhancing customer experience and improving quality. Smart Ops is focused on the following goals:

Accelerate time to market with customer feedback
Reduce TCO by replacing COTS with open source software
Create differentiated solutions/assets/IC across various industries
Expand offerings to mobile applications, and on cloud
Develop niche offerings e.g. performance engineering and service virtualization assets
Establish a culture of collaboration, breaking down traditional silos and common measures of success

Key Offerings

Advisory Services
  • Maturity assessment
  • Road map tool assessment
  • Change management
Support Services
  • Test environment provisioning
  • Test data management
  • Maintenance of smart ops tools
  • Training and reporting
Implementation Services
  • Process modeling
  • Solution map design and roll out
  • Use case development and deployment
Advisory Process Optimization-as-a-service
  • Hosting service
  • OPEX offering for a software licenses
  • Advisory implementation support

Our Approach

At TechM BPS we understand how important it is for our customers to adapt to the dynamic customer preferences. However, it is always easy for a customer to adapt to incremental changes, rather than changing the system altogether. Our ADOPT methodology for Smart Ops helps deliver excellent and seamless customer experience.

The Five CS Of Our Smart Ops Offering Are
  • Continuous Planning
  • Continuous Testing
  • Continuous Integration
  • Continuous Deployment
  • Continuous Monitoring and Feedback

Leading the Way

  • Whitepapers
IT System Migration Using Remote Digital Process Mining During COVID-19

Remote Digital Process Mining is a cost effective and secure solution for clients.

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Internet of Things (IoT) – Enabling Smart Value Chain

The major factor influencing the smart value chain is a well-planned cloud strategy.

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