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Travel, Transport & Hosptality
Transform today to unlock success in the digital age
Overall Capability

Differentiate from competition

The industry is facing some tough challenges as customers get tech savvy and demand services in (almost) real time. Other challenges include facing tough competition from new disruptive hospitality service providers, low customer retention, high costs, the need to differentiate from competition and offer innovative and unique services. TechM offers end-to-end services for the TTH sector through analytics, consulting, and automation.

6000 FTEs servicing TTH industry
2500+ strong B2C and B2B customer research and analytics
IRROPS solutions for Airlines with focus on customer experience

Our Solutions

Workforce Management

Multi-channel workforce management

Multi-channel Delivery
  • Voice (cloud-based/on premises)
  • Chat/email
  • Social media
  • Mobile apps
Process Maturity Models
  • Process maturity models for Sales, Customer service, Collections
  • Evaluating capability and maturity of hospitality business processes
Business Intelligence
  • Performance visualization for hospitality
  • Single unified view
  • Dynamic reporting
  • Provide key trends at the click of a button
Analytics
  • Web/mobile analytics
  • Predictive analytics
  • Campaign management
  • Sales analytics
  • Social media monitoring and analytics
  • Loyalty management analytics
  • Data segmentation and tracking
Knowledge Management
  • Digitized knowledge management solution
  • Decision Tree
Intelligent Voice Support
  • Intelligent virtual assistant-multilevel interactive customer assistance
  • Predictive and preview dialer support
Non-Voice Support
  • Productive management solution
  • Workflow tool
  • Document management solution

Success Stories

IoT services for superior fleet management

The client, a fleet management company, was facing a myriad of challenges with tracking vehicle movement, driver management, timely maintenance etc.

TechM BPS leveraged IoT for offer solutions at the Enterprise as well as User level. Fleet management, fleet control and driver education were run through TechM managed command centre.

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Leveraging IoT for driverless cars

The client, a global leader in digital map making, wanted to leverage IoT to build driverless cars.

TechM BPS came up with Kaizen – a Quality improvement activity and implemented Belt projects for deriving streamlined process flows.

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Everything you Need to Know

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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.