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Office 365 Migration for a Large German Chemical Enterprise

About the Client

The client is a German chemical company and the largest chemical producer in the world. It comprises subsidiaries and joint ventures in more than 80 countries and operates six integrated production sites and 390 other production sites in Europe, Asia, Australia, the Americas and Africa.

Problem Overview

The company migrated about 130,000 business users across 390 sites to Office 365. At the time, a majority of its customers worldwide were using the Lotus Domino messaging system. With a vision to be a connected enterprise, the client was looking to migrate to Office 365 and chose Exchange Online as target messaging solution for the enterprise.

Solution

The client engaged Tech Mahindra as a point of contact managing Microsoft Premier services as a part of the managed services engagement. TechM on-boarded Office 365 Architect in Germany who provides an end-to-end solution as part of the company’s technical committee for any UCC related discussion and planning.

Tech Mahindra applied Factory solutions for Application Packaging and Automation and reduced overall operational tickets by 30% by automation and self-service portals. It migrated 5,000 user mailboxes to Office 365, while managing the existing environment. Additionally, Tech Mahindra migrated 10,000 mailboxes which the company had acquired as part of the M&A agreement with TechM.

The result was better ROI and TCO from the engagement for the migration and managed services. Post the implementation of the solution, Tech Mahindra acted as a one-stop-shop to manage the Office 365 Exchange Online service end-to-end and coordinate with the back-end supplier simultaneously.

Value Delivered

  • Tech Mahindra introduced AI based-interfaces for ticket trend analysis and deployment of orchestrator which reduced the service cost by 15 percent within three years.
  • It implemented a BCP plan with immediate failovers to three TechM locations to prevent downtime during any emergency.
  • The basic enterprise support from Microsoft usually involves long response times. The Tech Mahindra support model provided the client with a 24x7 Gold-category support to ensure the continuity of business-critical applications such as messaging
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