Quick Read

  • The challenges of healthcare ecosystem
  • The key features and benefits of the solution
  • Differentiator factors of Tech Mahindra

CareNxt Solution

The global population is increasing and there’s increased burden of chronic diseases worldwide, with healthcare costs fluctuating. As health care ecosystem faces challenges, there’s increased need for technology based health solution that improves outcomes and lowers the cost of healthcare. Due to disparate systems and disconnected processes, the biggest challenge that providers face is the ability to continuously engage with its patients. Be it either to keep them away from hospitalization and drive better outcomes, or to monitor their recovery post. The main intention is to be able to get the right care at the appropriate time. Healthcare is more focused on patient-centric approach, offering precision services and proactive care programs, that’s cost- efficient being the key parameters.

Challenges include

  • Lack of unified platform
  • Need for more proactive approach for patient engagement
  • Requirement for real-time assessment of patient

Gear up with patient-first approach with CareNxt, a key offering from Tech Mahindra leveraging technology to introduce a new era of patient engagement. It is built on Salesforce health cloud, a robust platform to integrate with NextGen technologies- IOT, RPA, AI and Einstein Analytics provides state-of-the-art, best-in-class solution to enable superior patient care, schedule and manage appointments.

  • Salesforce Health Cloud
  • Field Services
  • Einstein Analytics

Tech Mahindra helps you stay forefront to the changing requirements of customers by transforming the patient experience, reducing hospital re-admissions and provides post-acute care to patients to drive improved outcomes. Salesforce’s Health Cloud provides a platform that enables a seamless precision patient care which addresses the core challenges. Salesforce’s Field Services Lightning solution, a dynamic logistic engine that brings efficiency and can alter patient’s appointments and schedules in real-time. Also Einstein Analytics has the potential to draw intelligent insights from patient’s underlying patient data to enable proactive care.

Key features of the solution:

  • 360 View of Patient through “Single Pane of Glass” built on top of Health Cloud, Field Services and Analytics Modules
  • A dynamic dispatcher(Salesforce Field Services Lightning), drives in efficiency, alters the schedule on real-time basis
  • Reduced time and investments by health teams that increases scope of engagement time.
  • Device connectivity enabled to provide remote patient monitoring of certain patients using technology, who are at lower risk and need fewer number of personal visits
  • Seamless coordination of intervention when needed
  • A more process driven approach that Interacts with the eco-system and place orders that is driven by a workflow for approvals without having to communicate on the telephone


  • Insightful Analytics
  • Easy to setup, configure allowing for faster rollouts
  • Fewer patient re-admissions
  • HIPAA compliant platform
  • User friendly, scalable and highly secure cloud based solution that can be accessed from anywhere & anytime
  • In built logistics algorithm, connectivity to wearables, video conferencing, etc.
  • Ability to integrate with external partners, systems in a streamlined way
  • Single provider providing end-to-end solution minimizing the integration in the core systems

Tech Mahindra’s differentiation

Tech Mahindra’s CareNxt solution is meticulously designed leveraging the power of Salesforce Products to provide a connected care management solution that enables 360 degree view of patient engagement by streamlining your cloud resources and automating data translation through a unified platform. We are service providers for global healthcare Domain experts focused on healthcare, and partnership with salesforce and consulting experts from HCI.