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Custom built Loan Origination System for a Bank in Indonesia

Consumer and mortgage loan origination solution leveraging Digital Process Automation framework.

About the customer:

Our client is one of the top 6 Banks in Indonesia.

Business Challenges:

  • Bank had multiple disparate systems and manual processes for loan origination, credit approval and disbursement
  • Lack of integration between the systems resulted in slow response times
  • Manual verification of the applications resulted in increased processing time, resulting in customer dissatisfaction.

Solution Highlights:

  • Tech M developed an end to end LOS by integrating with about 30 internal and external systems in a single platform.
  • Solution scope includes point of sale, loan origination, survey & appraisal, credit analysis, disbursement and reporting.
  • Technology used – Pega Infinity, Postgre, Jason, XML and Java
  • Integration with government services for citizen identification and credit management

Value Delivered:

  • Sunset of multiple legacy systems and migration to Pega platform has enhanced end user experience and reduced touch points throughout the process.
  • Reduction in turnaround time from 5 hours to 45 minutes.
  • Improvement in processing time for
    • Application creation – decrease by >40%
    • Credit underwriting – decrease by >30%
    • Start of Disbursement cycle – decrease by 30%
  • Full transparency on status of loan conveyed through automated e-mail/SMS

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