close
Trending
Digital home ownership experience for a large bank in Canada

End to end digitization of home buying process providing a reimagined channel experience.

About the customer:

Our client, a leading bank in Canada needed to transform its home ownership experience through digitalization and structural transformation.

Business Challenges:

  • Rising expectations from customers due to exceptional customer experience and convenience provided by digital-native products
  • Dynamic regulatory and market environment mandating compliance and the risks associated with failing to meet these demands
  • To be a differentiator through reimagined channel experience in a ‘high-touch’ service industry such as mortgages

Solution Highlights:

  • End to end digitization of home buying process. No need for customer to visit branch anytime during application processing, approval or disbursement process.
  • Human centric design modelling to ensure experiences are designed around the customer while delivering tangible outputs quickly.
  • Middle and back office automation through re-engineering & modernization of core systems to enable quick turnaround times
  • Personalized offers to home buyers via integration to rate and analytical models

Value Delivered:

  • Cost transformation by drastically reducing mortgage acquisition costs and passing on the benefits to the customer through fair and transparent pricing
  • Time taken to complete an E2E application reduced to 30 minutes from 30 days earlier
  • 1 day to approve and 3 days to fund application from over a month earlier
  • 95% customers that would use the mortgage application and recommend to a friend/family member
  • 100,000 Canadians engaged within 6 months of launch

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.