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Human Resource implementation for multinational fiber based company

About the Customer

  • Group is a fiber-based solution company which produces renewable materials, sustainable and innovative products.
  • Company has a global presence in 28+ countries.
  • They have a wide range of products like decor paper, filters, release liners, abrasive backings, nonwoven fabrics, electro technical paper, glass fiber materials, food packaging and labeling, tape, medical fiber materials for medical diagnostics etc.

Challenge

  • The company comprised of 42 Disparate Systems which needed to be addressed while implementation.
  • No streamlined Business Process
  • Lack of data in consistency and visibility
  • There was no global automation and some business processes were done manually like reporting, etc.
  • The different systems led to Data Duplication and Redundancy of data

Strategy and Insight

Tech Mahindra’s main strategy was to build a communication between all the different systems using the SaaS Based SuccessFactors application.

Tech Mahindra has a vision of enabling continuous improvement by using Artificial intelligence and Machine Learning for the support activities.

Strategy and Implementation

Implementation, Roll-out and Hyper care support activities for the modules Employee Central with Time-Off, Performance and Goal Management, Compensation Management and integration in Successfactors.

After the implementation, we have been providing support facilities (L2 and L3) for the modules Employee Central.

SAP CPI technology was used for the integration of the legacy systems with SuccessFactors.

Impact

  • Implementation of 22 countries HR Business process automation
  • Implementation of Employee Central, Performance and Goal management, Compensation management.
  • Integration automation using SAP CPI & Dell Boomi was used to integrate the legacy systems
  • Implemented new functionalities as part SF upgrade strategy.
  • Audit the SuccessFactors Performance and compensation workbooks and suggest business process improvements
  • There has been a reduction of 15-20% in the number of tickets to be resolved during the support activity by business process automation activities as well as using Artificial intelligence and machine learning.

TechM Advantage

  • We have concentrated on standardising the existing and new HR Processes as per the customer requirement
  • Enhanced Employee Experience
  • Created and sustained the HR Operating Model for a more effective and efficient Organisation
  • Access to Real time reporting and Analytics on both Native and Predictive
  • Enhanced data security and privacy

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