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Human Resource process and technology transformation at Water Desalination and Power Generation organization

About the Customer

  • Group companies (the Group) is principally engaged in Water desalination and power generation a leader within the same industry
  • Group has sites in more than 10 countries, operating all across the Middle East & North Africa; Republic of South Africa, Eastern Europe and Vietnam
  • Our prime areas of Operation are in Production of power, Water Desalination projects, regionally & globally. Group is in the vanguard, leading the world in pioneering Operations & Maintenance in water and power sector.

Challenge

  • Group has third party vendors processing various HR activities
  • Most of the processes are manual processed and with low productivity
  • Legacy applications are expensive to maintain and are mostly in silos
  • Not much enhancements and process improvements in recent past

Strategy and Insight

Tech Mahindra was involved as the sole vendor to help understand, analyze, unify, and provide a solution on both the business process and software solution

TechM team used Design Thinking concepts to shadow business users, take interviews, brainstorm improvements, and come up with unified process flows

TechM did a comparative technology study and SAP being the source system- SAP SuccessFactors as front end for Employee core which includes Employee Data, Employment Data, Time Off, Pay Components and Performance and Goal Management to address all the pain areas

Strategy and Implementation

The solution comprised implementing SAP SuccessFactors as a E2E SAAS based platform to handle entire HR Transformation journey in two phases

SAP Employee Central module has been identified to manage a comprehensive employee master from hire to retire which include time attendance and leave management processes

Data migration from legacy systems to SuccessFactors was accomplished utilizing in data model templates

Impact

  • Effective use of SAAS based platform to standardized the HR and business processes across the organization
  • Seamless Integration between SuccessFactors and legacy SAP ERP and 3rd party applications using SAP PO (Process Orchestration)
  • Eliminated the manual updates though system process
  • Increased Operational efficiency through automation and streamlined business process with improved workflows and authorization models
  • Consolidated real time reporting for business to draw insights

TechM Advantage

  • The system is now Live in all countries of Group operations to fulfill high demand human resource management
  • SuccessFactors solution to provide a centralized system for both Desalination and Power Generation units and Accounting / Financials
  • Integration with SAP standard mobile apps for easy accessibility during day-to-day working from anywhere and anytime
  • Robust & easy integration using SAP PO (Process Orchestration) for various systems i.e., SAP ECC, SuccessFactors and other legacy systems

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