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Strengthening Community in COVID-19 pandemic
Automated critical business processes while enhancing customer experience

Challenge

  • Omni Channel(Call Centre, Email, SMS, Chat, Mobile) Experience to reach out to Prospects and Customers
  • To make Consistent Customer Data (Customer data and billing details are scattered)
  • To build automated and effective Customer Service
  • Integrate customer services with field services to enhance customer experience

TechM Solutions

  • Customer Interaction through Call, Email & Chat for Customer Services
  • Customer 360 Degree view with integrated Billing details in CRM
  • Pre-built Care and Assistance packages
  • Improved Customer satisfaction through Feedback & Survey
  • Oracle supported uncompromised Data Security for Cloud Solutions

Business benefits

  • Omni channel support for Senior citizen registration.
  • Automated solution for client on boarding and approval process.
  • 360 degree of view senior citizen data to provide better services and resolve queries effectively.
  • Dynamically calculates charges based on senior citizen’s financial status.

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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.