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Oracle CX
Telecom, High Tech, Manufacturing, Utility, Government

Intelligent Customer Experience is our New Paradigm!

TechM is an Oracle Platinum partner with over 20 Yrs of Experience and Co-Innovation Partnership with Oracle. With 1200+ Oracle CRM consultants deployed Globally we are the first to Implement End to End Digital Transformation project covering entire CX Suite and one of the first for a Multi site Implementation in Europe. Our Services span Across Advisory Services, Digital Transformation, E2E Delivery, Testing, Change Management, Support and Managed Services

Gartner recognized Leader in E2E Digital Transformation Programs for Telcos and Enterprises
Specialist in Global Implementation of Multi site and Multi-lingual Applications
Deep Experience working in NA, SA, EMEA, APAC and Asia Geo’s
Lead to Cash Coverage across Verticals for both B2B, B2C and B2B2C Customers
We operate on Offshore, Onshore, Nearshore and Captive Flex Model in Fixed service Offerings and T&M Basis
Well integrated and Nurtured Partner base across the Globe for Rapid scale Up’s

Oracle CX / CRM – Service Offerings

Vertical Solutions

Telecom, High Tech, Utilities, Retail, Manufacturing

Shared Service

CRM Upgrade, Cloud Migration, SaaS, PaaS, IaaS, AMS

Next Generation CRM

AI & AR, Virtual Agents, Omni Channel, Chatbot

Digital Transformation

With more and more people engaging with brands through digital channels, improving the customer experience (CX) is a key part of digital transformation for TechM - especially as per customer expectations

Single Cloud Implementation

Hosting on-demand availability of On-premise applications on to Cloud. We have IaaS expert services for this cloud augmentation. Choose your application and easily migrate with our rapid migration / deployment templates

CX for Non-Oracle Customers

We provide Oracle hybrid solution for non-Oracle customers like Salesforce customers leveraging Oracle CPQ (BM) for Catalog driven solutions, Eloqua for Digital Marketing

CX for Oracle Legacy Customers

Customers who use legacy applications like Oracle CRM, Siebel can be migrated to CX Cloud

Siebel-CX Cloud Migration

Migrating existing/new Siebel customers migrating to Cloud beyond newer version in Private / Public cloud options & PaaS customizations

In-House Innovations

Service Automation with Chatbot Automated Data Transformation/Deployment from legacy apps

Who We Serve

  • Telecom
  • High-Tech
  • Manufacturing
  • Retail
  • Utility
  • Sub Segment
  • Service Offerings
  • Digital BSS/OSS Transformation

    Businesses going ahead with 5G networks which demand a scale and digitally transformed BSS/OSS,

  • Cloud augmentation

    Tech Mahindra provides state-of-the-art augmentation model that employs resource-rich clouds

  • On-Premise + Cloud (Hybrid) Offering

    With Tech Mahindra’s hybrid cloud offerings businesses get greater flexibility for dynamic

  • Onsite Consulting Services

    A good onsite consulting service can help your company develop a clearly defined IT strategy

  • Managed Services

    Managed services is the practice of outsourcing on a proactive basis certain processes

  • Cognitive Commerce

    At Tech Mahindra we are focused on cognitive commerce which is an emerging technology that uses cognitive

  • AI driven personalized Service Offering

    Artificial Intelligence (AI) has altered the basic idea of how consumers perceive a product and the way marketers

  • Smarter CX

    Smarter CX is a customer experience approach that puts the customer at the center of every touchpoint of their journey

  • Machine learning & AI driven

    Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey

  • Design Independent

    Modular design, or modularity in design, is an approach (design theory and practice) that subdivides a system into smaller parts called modules

  • Micro Service Based

    Micro services give a company the ability to be nimble and responsive to customers and allow them to be faster to market with services the company

  • Self-Service

    Self-service allows you to provide online support to your customers without requiring any interaction with a representative from your company

  • Digitally Secured

    Customers care deeply about the security and privacy of their personal data and organizations who fail to protect this sensitive data will lose customers

  • Cost Optimized

    customer experience optimization is a unification of brand message and identity, across channels and throughout the entire customer life cycle. The goals are quality and consistency, for every interaction

  • Sub Segment
  • Service Offerings
  • Smart Manufacturing

    Smart manufacturing (SM) is a technology-driven approach that utilizes Internet-connected machinery to monitor the production process

  • Connected Digital Innovation

    Connected Digital Innovation solution is a modern cloud platform that enables a digital thread to track the product lifecycle

  • Deliver Anything-as-a-Service

    It recognizes the vast number of products, tools and technologies that vendors now deliver to users as a service over

  • Digital logistics

    Ensures that there is end-to-end visibility in inventory, orders, and shipments across the supply chain

  • Digital Field Service

    (DFS) solution for asset and service-intensive industries represents a breakthrough in the ability to deliver an integrated platform

  • Smart Connected Warehouse

    Provides a modern platform to collaboratively manage and improve your warehouse operations by connecting equipment, quality sensors

  • Digital Customer Experience via Omni Channel

    An Omni channel customer experience is made up of individual customer touchpoints, over a variety of channels that seamlessly connect

  • Digital Supply Chain with Intelligent

    Provides end-to-end visibility of the entire supply chain on a real-time basis, improves supply chain efficiency and reduces costs

  • Integrated Business Planning and Execution

    IBP is a common-sense process for aligning the company’s plans to allocate critical financial and operational resources in a way that maximizes profit

  • Sub Segment
  • Service Offerings
  • Smart Manufacturing

    Smart manufacturing (SM) is a technology-driven approach that utilizes Internet-connected machinery to monitor the production process

  • Connected Digital Innovation

    Connected Digital Innovation solution is a modern cloud platform that enables a digital thread to track the product lifecycle

  • Deliver Anything-as-a-Service

    It recognizes the vast number of products, tools and technologies that vendors now deliver to users

  • Digital logistics

    Ensures that there is end-to-end visibility in inventory, orders, and shipments across the supply chain

  • Digital Field Service

    (DFS) solution for asset and service-intensive industries represents a breakthrough in the ability to deliver an integrated platform for differentiated service business

  • Digital Customer Experience via Omni Channel

    An omni channel customer experience is made up of individual customer touchpoints, over a variety of channels that seamlessly connect

  • Digital Supply Chain with Intelligent

    Provides end-to-end visibility of the entire supply chain on a real-time basis, improves supply chain efficiency and reduces costs

  • Integrated Business Planning and Execution

    IBP is a common-sense process for aligning the company’s plans to allocate critical financial and operational resources in a way that maximizes profit and minimizes risk

  • Deliver Anything as a Service

    XaaS encompasses any computing service that is delivered via the internet and paid for in a flexible consumption model rather than as an upfront purchase or license

  • Sub Segment
  • Service Offerings
  • Consumer Goods Traceability

    Consumer Goods Traceability with Block chain provides robust proof of compliance through the entire value chain, supporting food processors, retailers, and consumers

  • Digital Store

    Cloud-based solution that enables the integration of store infrastructure and consumer-engagement technologies. The solution will help you increase store traffic

  • Intelligent Frictionless Commerce

    Connected products, enabled by intelligent technologies, allow retailers to deliver frictionless commerce

  • Digital logistics

    Ensures that there is end-to-end visibility in inventory, orders, and shipments across the supply chain. Key benefits: Real-time tracking

  • Smart Connected Warehouse

    Provides a modern platform to collaboratively manage and improve your warehouse operations by connecting equipment, quality sensors, and workers to your warehouse processes

  • Digital Customer Experience via Omni Channel

    An Omni channel customer experience is made up of individual customer touchpoints, over a variety of channels that seamlessly connect, allowing customers to pick up

  • Digital Supply Chain with Intelligent

    Provides end-to-end visibility of the entire supply chain on a real-time basis, improves supply chain efficiency and reduces costs. Key Benefits Improve Transparency

  • Integrated Business Planning and Execution

    IBP is a common-sense process for aligning the company’s plans to allocate critical financial and operational resources in a way that maximizes profit and minimizes risk

  • Sub Segment
  • Service Offerings
  • Intelligent Customer Onboarding

    Create a remarkable onboarding experience for your customers and clients with an onboarding solution that offers real-time mobile engagement, the flexibility of anytime

  • Smarter Service using AI

    Use AI to build anonymous and explicit 360 degree customer profiles, get immersive experiences to enable a natural interaction, Mass personalization at scale

  • Interconnected IoT based Automated Billing

    Lay the ground work for 5G monetization by ensuring you have the flexibility and breadth of capabilities to monetize any business model at scale using the agility and efficiency

  • Digital Customer Experience via Omni Channel

    An Omni channel customer experience is made up of individual customer touchpoints, over a variety of channels that seamlessly connect, allowing customers to pick up

  • Digital Supply Chain with Intelligent

    Provides end-to-end visibility of the entire supply chain on a real-time basis, improves supply chain efficiency and reduces costs. Key Benefits Improve Transparency

  • Integrated Business Planning and Execution

    IBP is a common-sense process for aligning the company’s plans to allocate critical financial and operational resources in a way that maximizes profit and minimizes risk

Leading the way

Robust CPQ implementation for Tier-1 telco in UK

Helped in improving quote-to-cash process significantly.

Know More
Strengthening Community in COVID-19 pandemic

Automated critical business processes while enhancing customer experience

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Oracle CX for giant telecom in middle east

Improved process automation and transformed business engagement at multiple fronts

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