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Future of Automotive CX
Episode 2 : Servicing experience in a post COVID-19 world
Tuesday , July 09, 2020 | 10:00 am – 11:00 am EST

Overview

The Traditional cyclical customer service experience will see disruption – first due to the pandemic, resulting economic shock and customer behavior change; and second, the rise of pervasive digital data and artificial intelligence (AI) drive hyper personalization and automation:

  • New TCV – Trust Convenience Value & contact less service
  • Fully Connected Technician and Dealership Workshop
  • Omni Channel and Hyper Curated Scheduling

We are organizing a two-part webinar series - Future of Automotive CX where we talk about the impact of the pandemic on future of Automotive Sales including challenges and opportunities it will create for automotive sector.

Join industry leaders for the 2nd episode of the series as they talk about “Servicing Experience in a post COVID – 19 world”, which covers:

  • Re-imagining the touch-less service experience
  • Behavioral research’s influence on the post-sales service process
The clock is ticking
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Our Speakers

Sanjay Seth
Chief Product and Technology Officer, 
NITS Solutions.
Ramachandran Subramanian
Vice President, Experience Offerings
Tech Mahindra
Dustin Di Tommaso
Senior Vice President, Behavior Change Design
Mad*Pow

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