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Tech Mahindra invites the Great American Insurance family to an exclusive event, InsurNxt. The event is an informational interaction between the industry, technology experts and you to discuss the transformative impact of digital technologies on the traditional world of insurance. Explore key technology trends and learn the changing priorities of insurers in the “New Normal”. The Virtual Event is spread over two days, with thought leaders from Analysts Firms, Tech Mahindra and its partner ecosystem.

What to expect

  • Technological trends in the insurance industry related to strategy, budgeting, planning and workforce
  • Customer-Centricity via seamless customer omni-channel experience
  • Future workspace with automation and AI integrated workforce
  • Improve customer experience via AI, image analytics, IoT, drones and chatbots
  • AI, ML and predictive analytics transforming insurance business processes
The clock is ticking
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Agenda

Day1
November 11, 2020
Day2
November 12, 2020
Insurance Industry: Adapting To The Virtual World

In this New Normal world, the session brings to you a perspective on industry trends, varied business models and new technological trends in the insurance industry related to strategy, budgeting , planning and workforce

By Keith Raymond, Celent

Time : 02:00 PM - 02:45 PM ET
Connected World – Connected Carrier

During the uncertain times, take a step ahead of the competition with a 360 degree view on customer centricity. Achieve a seamless customer omni-channel experience with a connected customer strategy

By Amy Heymans, Mad*Pow

Time : 02:55 PM - 03:40 PM ET
New Age Insurance Workforce

Envisioning the future workspace with automation and AI integrated workforce. Learn about the evolving approach to interact, explore, think and innovate

By Ritesh Idnani, Tech Mahindra

Time : 03:50 PM - 04:35 PM ET
Digital Agility - Adapting To Disruption In Insurance Industry

A fresh perspective on how technology innovation is leveraged by insurance organizations to beat competitions. Learn how insurers are actively experimenting and scaling the use of these technologies to meet business priorities

By Ellen Carney, Forrester

Time : 02:00 PM - 02:45 PM ET
AI Enabled Business Decisioning For Insurers

Learn how AI, ML and predictive analytics is transforming insurance business processes

By Theresa Rollin Luty, Atidot and Hrishikesh Gokhale, TechM

Time : 02:55 PM - 03:40 PM ET
Driving Change Through IT

Creating efficient, flexible and cost effective environment to support future business needs

By Ram Venkataraman and Ryan Parthasarathy, Tech Mahindra

Time : 03:40 PM - 04:35 PM ET

Our Speakers

Keith Raymond
IT Leader
Celent
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Keith Raymond

IT Leader, Celent

Keith has extensive industry experience and is a seasoned expert in IT leadership, business transformation, back-office operations, mergers and acquisitions, and process improvement for both property/casualty and life/health/annuities. Prior to joining Celent Keith established K-RAY Consulting LLC which provides insurance operations and technology consulting services. His previous roles also include Vice President of Research and Consulting at Novarica, CIO/COO of Futurity First Insurance Group; AVP of Distribution Systems and Field Technology for Mass Mutual; CIO of Trumbull Services, a wholly owned subsidiary of The Hartford Insurance Group; Principal Consultant for Life and Annuities in North America at HCL Technologies; and CIO of FPI, a software development and service company.

Keith has assisted a number of insurance organizations with technology strategy development, core platform replacement section and IT and operational due diligence on acquisition opportunities. He has also assisted industry solution vendors with go-to-market strategy development. Keith has authored a number of industry artifacts and blogged on a number of industry topics with focus on innovation and digital transformation. Keith has also presented at a number of insurance industry events

Amy Heymans
Founder, Chief Experience Officer
Mad*Pow
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Amy Heymans

Founder, Chief Experience Officer, Mad*Pow

Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000 with Will Powley, and together they’ve created an award-winning agency that takes a purpose driven approach, partnering with clients to deliver social impact and financial return.

Amy plays an essential role in Mad*Pow’s visualization of a changed healthcare system in the United States. Her work with organizations like Dartmouth Hitchcock, Brigham and Women’s Hospital , and CVS has helped them improve the customer experience, leverage design to drive change, and facilitate human-centric innovation. As the chief instigator behind Mad*Pow’s Healthcare Experience Design Conference, HxD, and the managing director of the Center for Health Experience Design Amy has successfully connected and networked disparate parts of a challenging and siloed system.

With her partners Will Powley and Bradley Honeyman, Amy’s grown Mad*Pow’s presence, client base, and revenue, leading to Mad*Pow’s 2009 recognition as one of Inc. 500’s fastest growing privately held companies. Mass High Tech, which named her one of its 2009 Women to Watch, has recognized Amy’s passion, energy, and commitment, and she’s been acknowledged as one of Boston’s “40 Under 40” by the Boston Business Journal for 2014 and also made MedTech Boston’s “40 under 40” list in that same year. In 2018 she was noted as one of Pharma Voice’s 100 most inspiring people. Amy also serves as an advisory board member for Behavioral Health Innovators, a group dedicated to improving mental health and addiction recovery experiences.

Amy is also a visiting lecturer in the Mass Art Masters of Design and Innovation Program teaching an Integration Lab which puts the principles of human-centered design and design thinking into practice through project work.

Ellen Carney
Principal Analyst
Forrester Research
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Ellen Carney

Principal Analyst, Forrester Research

Ellen is a principal analyst serving financial services technology decision makers in roles such as CIOs and enterprise architects in the insurance and wealth, investment, and asset management industries. Her research focuses on the technology decisions that financial services firms are investing in, including core platforms modernization and replacement and the integration of emerging technologies with legacy systems to drive better digital experiences and improved operational efficiency.

Previous Work Experience

Prior to her current research coverage, Ellen spent eight years providing strategic analysis and advice to Forrester’s insurance digital business strategy clients, focusing on eBusiness strategies and best practices in digital and customer experience as well as adoption trends for property and casualty, life, group, and health insurers.

Ellen brings 30 years of experience in delivering technical and professional services to clients in a variety of industries and markets. She joined Forrester from the former ThruPoint, a New York-based professional services firm, where she was a principal consultant focusing on IT service business strategy to Global 100 clients in securities, banking, and insurance; telecommunications; and media and entertainment. Before joining ThruPoint, Ellen was a director and principal analyst for Gartner, following the infrastructure services market, including consulting, support, and managed services.

Ellen has presented on vertical-industry and role-based marketing in a variety of Forrester and client events. She has been cited in Forbes, Fortune, the New York Times, the Economist, the Wall Street Journal, Best’s Review, Carrier Management, Rough Notes, Digital Insurance, New Scientist, and American Banker.

Ritesh Idnani
President - Business Process Services
Tech Mahindra
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Ritesh Idnani

President - Business Process Services, Tech Mahindra

Ritesh is a seasoned executive with more than two decades of experience in technology and technology-enabled business services. He has worked across IT services, BPO, SaaS/ BPaaS, outsourced product development, engineering research and development, and automation/ cognitive computing businesses. He has worked in start-ups, growth and turnaround environments, and has built billion-dollar businesses from scratch. He is one of a few executives globally with exposure to both services (applications, infrastructure and process) and product businesses. He has worked in large public companies, and in VC/ PE backed private companies.

Ritesh, until recently, was an independent advisor to Boards/ CEOs and leadership teams of a number of public and private mid-size businesses across different areas of value creation (strategy, growth, go to market, sales enablement, marketing and branding, capital raise and operational improvements). Before this, Ritesh spent more than 12 years at Infosys (NYSE:INFY), where he was one of the members of the executive leadership team that took the revenues from $100 million in 1999 to $8 billion in 2012. Ritesh is an MBA from FMS, New Delhi, majoring in Finance and Marketing, and a post graduate honors diploma holder in Systems Management as well as a Bachelor’s degree in Commerce, majoring in Economics and Accounting. He has also completed the Executive Development Program at Wharton Business School

Hrishikesh Gokhale
BI, D&A Competency Head
Tech Mahindra
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Hrishikesh Gokhale

BI, D&A Competency Head, Tech Mahindra

Hrishikesh has 15+ years of experience spanning across business intelligence, data warehousing, big data, analytics, machine learning domain. He has executed large DW, enterprise data lake, and business analytics projects in Retail, Manufacturing verticals.

Current areas of focus are hybrid data strategy designs, data warehouse and big data architecture design, self-service visualization and analytics implementation, and data science CoE.

He is responsible for Supporting the delivery team during steady state and transition phase for delivery oversight and bring thought leadership and outside perspective to delivery operations

Theresa Rollin - Luty
VP Sales, North America
Atidot
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Theresa Rollin - Luty

VP Sales, North America – Atidot

Theresa helps Life Insurance companies to rapidly maximize revenue on their existing book of business with the Atidot AI platform. She has been leading Atidot sales in North America since October of 2018. Theresa has experience of working as a -Successful big data, analytics and cloud technology sales experience in the financial services sector at Microstrategy, IBM and West and Insurance industry experience from Aflac and Physicians Mutual. Theresa was previously licensed as an insurance producer and is an Award-winning Six Sigma Blackbelt and PMP

Ram Venkataraman
VP – BFSI
Tech Mahindra
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Ram Venkataraman

VP – BFSI, Tech Mahindra

Ram is an ambitious business leader with extensive experience in building and managing high performing global teams and accounts, developing high end strategic solutions addressing client challenges, developing value propositions with the intent to attain highest level of client satisfaction.

Ram has delivered critical solutions for several Insurance companies in the US geo over the last 2 decades. He has lead several large transformation programs across P&C, Life and Commercial Insurance that includes legacy transformation to leveraging new age Insure-tech groups. Experience includes Large Sales, Strategy, Consulting and Solutions. Developed the business roadmap for a Top 10 P&C insurer, that covered aspects of Technology recommendations, Business architecture, Outsourcing Strategies to be followed.

Ram is AINS and Six Sigma Black Belt certified. He is currently pursuing his CPCU certification.

Ryan Parthasarathy
VP - Cloud & Security
Tech Mahindra
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Ryan Parthasarathy

VP - Cloud & Security, Tech Mahindra

Exceptional leader talented at providing solutions to customers. Transitions and digital transformations for clients. Solid understanding of Technology and Digital Cloud areas. Technically-savvy with outstanding relationship-building, organization structuring and presentation skills. Self Motivated leader with solid experience managing all levels of large-scale transformation projects.

Ryan provides thought leadership and synthesizes information to drive strategy. He optimizes efficiency, quality, and productivity. He makes change happen to allow enterprise to run better and run. Ryan Inspires and develops others by instilling trust and creating a climate where coaching is valued
He owns profitable growth and drives value through innovation and prudent risk-
taking and builds networks and navigates the organization to achieve collective success and
deliver optimal solutions for our customers

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