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Milos Djokovic

Founder, CEO & Managing Director – Eventus

Milos Djokovic is Founder, CEO and Managing Director of Eventus Solutions Group, LLC. He is responsible for the firm’s strategy and execution, and is a highly regarded industry expert in contact center, customer experience, CRM applications, telephony communications channels, and cloud computing.

Mr. Djokovic (OR MILOS) established Eventus in 2009 and grew the company’s offerings and technology platform to serve many Fortune 500 companies, including a thriving managed services business as recognized leader in contact center and CX outsourcing. The company was named by Inc. Magazine as one of the 500 fastest companies in the U.S., and has continued lead large enterprises through their digital customer service transformations enabling them to take full advantage of automation, data integration, analytics and insights, and the dramatic move to cloud-hosted solutions. Eventus’ team is expert in guiding excellence in both human and automated services, blending both in ways that reduce costs while driving outstanding business outcomes.

Prior to establishing Eventus, Mr. Djokovic (OR MILOS) served a Chief Executive Officer of Zi Corporation, an industry leading software company that offered innovative user input technology to mobile device manufacturers, set-top boxes, and other technology devices. Zi was traded on both the NASDAQ and Toronto Stock Exchanges before its sale to Nuance in 2009. Before leading Zi, he designed contact center technology strategic plans for Accenture and led the acquisition and sale of a strategic project with a large telecommunications client. Mr. Djokovic (OR MILOS) was Chief Technology Officer at TTEC, responsible for technology strategy and new product offerings for one of the largest contact center outsourcers in the world. Earlier in his career, he was CEO of Cygnus, a systems integration company that specialized in the development of custom CRM solutions for enterprise clients. Cygnus was acquired by TeleTech Holdings, Inc. in 1999. He holds a Bachelor of Applied Science in Computer Engineering from the University of Waterloo, and is a Licensed Professional Engineer (Province of Ontario, Canada).

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