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CareXa
Nxt Gen Digital Customer Management Framework to improve and enhance CX
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Transforming CX with total Digitalization

CareXa is a customer management framework that can be deployed in a modular way across all customer interactions, from acquisition to in-life management to retention/win-back. We understand that no one size fits all and buyers should have the flexibility to choose solutions that best fits their problem statement. With CareXa, following business outcomes are achievable:

Consulting led Process Improvement, Re-engineering and Advisory Services
Omni channel reach with Nxt Gen digital channels like Visual IVR, Chatbots, Video Kiosks
Rich Experience in Chatbot Creation & Implementation with Variants per customer needs
Automation through RPA through our flagship platform UNO offering swift processes along with cognitive functioning
Actionable analytics to make faster business decisions through VOC, Speech/Text Analytics, Data Analytics and Social Media Analytics
Operational Excellence achieved by bringing together best practices and experience from several engagements

Benefits that can be achieved

Increase Digital Channels by 25- 30%
Reduce AHT by 15%
Improve first time call resolution by 10%
Increase NPS by 10-15 basis points
Higher customer insights by 35%
Increase Sales by 10-15%

A holistic approach to CX

Customer Experience is the differentiating factor for business facing cut throat competitions. CareXa brings together the best of customer engagement platforms and channels to create a holistic framework for superior customer experience.

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