Trending
Digital Cx-OPS
Transforming End-to-End Digital Customer Experience Operations

Modernizing Digital CX Operations

Digital Cx-OPS is a platform-driven solution to enable and transform front-office customer engagement channels & day-to-day operations. With customers becoming more digital-savvy and scattered across multiple channels, businesses need to streamline the Digital Customer Experience Operations with scalable and integrate-able solutions. And we help our clients to achieve the Digital CX goals by empowering processes & functions powered by industry leading platform solutions

Enabling 35+ Engagement Channels
AI-powered Processes & Engagement
Omni-channel Customer Experience
Unified & Integrated Approach
Preferred & Flexi Operations Mode
Both On Cloud and On-Premise Options

Our Offerings

  • DigitalCockpit.ai Solutions
  • DigitalCockpit.ai Services
  • Digital Care
    Omni-channel customer care

    Digital bots

    Social CRM

    Digital care automation and integration

    Unified response management system
  • Digital Marketing
    Digital media marketing

    Social media marketing

    Digital and Social ad optimization

    Email marketing

    Mobile marketing

    Marketing automation
  • Digital Management
    Social media management

    Digital asset management

    Community management

    Customer engagement

    Content creation and moderation
  • Digital Analytics
    Web analytics

    Social listening & analytics

    Mobile analytics

    Integrated digital analytics

    Customer 360-degree analytics
  • Advisory & Evaluation Services
  • Implementation Services
  • Maintenance & Support Services
  • Operation Services

Tech Mahindra Digital Media Command Center

Tech Mahindra helps enterprises to set-up futuristic Digital Command Center with the right set of platforms, processes and people.

Live Streaming of Consumer Generated Content
Measure Effectiveness of Digital Care Operations
Custom Metrics and Data Visualizations
Transform Crisis Management
Digital Marketing Campaign Monitoring
Identifying Opportunities

Leading the Way

Social media command center for a media giant

Helped Improving Market Leadership through Extensive Social Media Listening

Know More
Digital customer care operations for a telco major

Omni-channel services with end-to-end operations to help enterprises go digital

Know More

Got Queries For Us

Help us find the answer to your questions by entering the details below:
By clicking on the submit button, I agree with the terms & conditions.

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
Know More

The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.