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WarrantEAZE
A one-stop warranty solution for the digital age.
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Future Ready Technology for the Digital Age

Tech Mahindra’s WarrantEAZE is a business-friendly application that manages the lifecycle of warranty operations and extended after-sales service. Built on a leading business process and rules management platform, it integrates with existing systems and helps users provide intelligent and predictive after-sales service at the right time and at reduced costs.

Dynamic business processing engine automates end-to-end warranty management & extended service contracts
Artificial intelligence capability proactively warns against imminent product recalls
Warranty analytics component predicts potential repairs & sends out warnings to connected device/vehicle
Machine Learning algorithms improves contextual search capabilities, leading to smarter decision-making
Support during drafting of extended warranty & service contracts ensures standardization
Integrates with existing systems to provide intelligent and predictive after-sales service

WarrantEAZE Solution

Automates

A dynamic business-processing engine automates the whole gamut of warranty management and extended service contracts thereby removing procedural bottlenecks.

Artificial Intelligence

Artificial intelligence capability proactively warns against imminent product recalls

Machine LEARNING

Machine learning algorithms automatically tag keywords in claim-related content and improves contextual search capabilities, leading to smarter decision-making

Process standardization

Supports with appropriate information in the drafting of extended warranty and service contracts, which ensures process standardization, growth of revenue, profitability and improved CX.

Proven Business Benefits

SUPPLIER
  • Real time, contextual access to warranty claim data helps improve product quality
  • Transparent cost recovery module
CUSTOMER
  • Overall improved product ownership experience
  • Online pre approval of repairs help reduce customer waiting time from hours to minutes
  • Personalized extended warranty contracts at reduced prices
DEALER
  • Status of claims received within 60 minutes along with timely reimbursements
  • Zero conflict regarding warranty claims post repair because of pre-approval
  • First-time fix achieved
  • 70% customers tend to buy the next vehicle from the same dealer/brand when they have a positive warranty experience
  • Repair forecasting allows for dynamic management of inventory and a reduction of up to 25% of inventory
OEM
  • $50-100 million savings per year for large scale manufacturers
  • 100% right claims
  • 0% fraudulent claims
  • 70% customers tend to buy the next vehicle from the same dealer/brand when they have a positive warranty experience
  • Improved supply chain efficiency
  • Successful cost recovery from suppliers extending up to 20%
  • RoI on WarrantEAZE: 12- 18 months for large scale manufacturers, self-sustained by savings achieved

WarrantEAZE Impact

$53 million in savings per annum

Being the second largest automobile manufacturer, the client was spending an alarming $3.5 billion annually for warranty claims when they turned to Tech Mahindra for support.

The project called for a global implementation, across geographies covered in phased launches. Following the implementation of the WarrantEAZE system, the automaker saw savings of a minimum of $53 Million a year, along with a 400% improvement in their execution speeds.

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$4 million monthly savings for Japanese auto OEM

Tech Mahindra has worked closely with a Japanese auto OEM on their warranty transformation program. The warranty analytics framework that we deployed used a statistical model that intercepted claims and ran them past pre-set criteria before they were adjudicated. This allowed the OEM to claim control over their repairs, thereby translating into savings of up to $4 million on their warranty costs.

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Over 50% of warranty claim processing automated

High lead times at service centres, caused by delays in various warranty management sub-processes, led to lagging dealer service. The OEM was paying close to 1.8% of their revenues as warranty costs. This led to them reaching out to Tech Mahindra to automate more than half of their claims processing and help them save at least 10% of the current spend, detect fraudulent claims, as well as recover costs and parts effectively from suppliers.

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