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Hospitality

Hospitality

Our hospitality practice enables hotels, resorts, vacation ownership & timeshare and cruise companies to improve business competitiveness. We offer end to end solutions and services to hospitality customers that includes Guest Experience Management, Customer Relationship, Core Operations, and Corporate IT & Back Office. We have helped our hospitality customers to improve operational efficiency, reduce operational cost, improve guest experience and increase revenue.

Our Differentiators:
Dedicated practice with Industry experts
Experience working with global hospitality customers across industry value chain
Industry led digital solution & services portfolio
Strong partnership & alliance eco-system

Service Offerings

Guest Experience

Guest Service Mobile App | Social Media Command Center | Customer 360 Analytics | Next Gen Contact Centre | In-Room Automation | AR/VR Solution

Customer Relationship

Digital Marketing | Carexa | Proximity Marketing Solution | Guest Service Chat Bot

Core Ops Apps

Franchisee Onboarding Solution | Channel Manager | Operations Mobile App | Operations 360 Analytics | Smart Energy Management | RPA for Hotel Operations | RFID Solution

Corp IT & Back Office

Product Consulting | Managed ERP | Asset & Infrastructure Management Services | WaaS | Cloud Services | Integration Services | ADMS & Testing Services | Security & Network Solution | Smart Modernization

Solutions

Key highlights of our digital solutions and services aligned to hospitality business priorities & digital transformation strategies are
Digital offerings on Infrastructure Management

To help Infrastructure modernization, Data Center transformation, Cloud migration, AI Ops Analytics, Service Desk, Workspace as a Service (WaaSNxT), Network Transformation & Integration, Vulnerability Assessment & Penetration Testing, Cyber Security Services, GDPR & PCI-DSS Compliance Services

Digital offerings on Application Management

To help in application development, Product consulting, implementation, integration and quality assurance services for new age ERP CRM, HCM, Procurement, Finance with new age delivery methods and digital assurance services

In-room automation Smart Room Solution

An Integrated solution that helps guests to control all room amenities, on-demand video & audio content, Digital Newspaper delivery, Hotel Information, Room Service Order, Billing and Payments together in the mobile device.

Leading the Way

NextGen Customer support

Improving customer service & operational efficiency

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Managed services model

Outsourcing in managed service for application development & Infrastructure services

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