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Workplace NXT: Digital Workplace of the future

Tuesday, June 29, 2021 - Wednesday, June 30, 2021
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Workplace NXT: Digital Workplace of the future

Digital Workplace is evolving at a rapid pace, more so due to the pandemic. Organisations have to adapt their working model too and swiftly embark upon digital transformation initiatives, that were otherwise planned for a phased deployment. It’s about agility and driving velocity of change to meet business needs, now. Tech Mahindra’s future of workplace strategy, WorkplaceNXT, allows organizations to be digitally nimble and successful to maintain a competitive edge, both during and post-pandemic as workplaces gradually reopen. WorkplaceNXT encompasses leading and evolving trends in the digital workplace solutions, coupled with thought leadership in niche areas that provide a blueprint helping organisations accelerate their digital transformation journey. Come, join us for an exciting session to find out, how Tech Mahindra can help balance your digital transformation initiatives driven by business needs on one hand whilst focusing on robust user experience and rapidly evolving trends on the other.



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Agenda

Day 1
June 29, 2021
Day 2
June 30, 2021

ISG PREDICTS: Rise of the As-a-Service Economy

ISG will highlight the amazing rise of the as-a-service economy over the last three years with a focus on new opportunities created through on demand services and its business and M&A impact.

Speaker – Steven Hall Partner and President ISG

Time : 9:00 AM - 9:30 AM (BST)

ISG INSIGHTS: The Future of Business in Six Steps

Organisations have weathered the storm of 2020 but many have not changed their business models. In six simple steps, ISG can outline the plan business needs to take to get ready for the new way of working. We live in a world with the digital capabilities of 2021, the social mobility of the 1950s and yet we need to plan for the future. This session will bring to life the key building blocks that ISG suggests all organisations need to understand in order to flourish in the post pandemic world.

Speaker – Iain Fisher Director ISG

Time : 10:45 AM - 11:00 AM (BST)

ISG INSIGHTS: Customer Service Agent of the Future

Advancements in Technology and ever increasing customer needs, coupled with new ways of working brought on by the global pandemic has resulted in a transformation in the way the agent needs to complete there role, but what are the technology enhancements that need to be considered to provide help, support and automation in the future – Listen to ISG's Wayne Butterfield as he explains more

Speaker – Wayne Butterfield Director ISG

Time : 10:45 AM - 11:00 AM (BST)

FEATURED PRESENTATION

Swami is Vice President and Region Head for Infrastructure and Cloud Services, Europe at Tech Mahindra . He has 26+ years of rich multi-national experience. Swami’s passion lies in shaping and delivering successful Digital Transformation programmes for customers. He works closely with leadership teams as their technology and strategy advocate. He has successfully crafted complex engagements including Hybrid Cloud Transformation and Application Modernization and has been responsible for rapid business growth . Swami holds a bachelor’s degree in electronics and communications engineering from Vellore Institute of Technology (VIT University), India. Swami can be reached at Swaminathan.Subramanian@TechMahindra.com .

Speaker – Swaminathan Subramanian

Time : 11:00 AM - 11:30 AM (BST)

PANEL: Next Generation(s) of Customer Experience

Consumers can be grouped into several main groupings – the greatest generation, baby boomers, gen x, y (millennials), and z – and catering to them all at once can be challenging. Each have their own needs. Clearly, millennials want to use their phones/devices to do as much as they can. That can’t always be said for all generations. Companies have to strike a balance as they accommodate different customer groups. At the same time, companies have to carefully consider what is automated and internet-enabled, so they don’t lose the competitive edge that human interaction can often provide.

Speaker – Wayne Butterfield Director ISG, Danni Rush CCO Virgin Experience Days, Akhila Harinarayan Senior Lead Analyst ISG, Alex Mead Chief Customer Service Officer Digital FinTech, Chris Herzog Senior Data Scientist Mars

Time : 11:00 AM - 11:30 AM (BST)

ISG INSIGHTS: Digital and Cybersecurity – two unequal twins

In many meetings, we share with our clients, we listen to rather similar experiences: if only the business would have invited us earlier. And we hear the other end of the story: how could that have happened, that • our data have been kidnapped • core IP has been stolen • we are blackmailed for personnel client data from out of our sources can be published • or serious amounts of money disappeared via digital routes. To avoiding those cybercrime effects it requires that the unequal twins meet at the same table, early enough to agree on effective measures armouring the company as a whole, the concrete business initiative and the human as the weakest subject of attacks. Join ISG's Roger Albrecht to learn 1. Why to Involve the CISO at earliest stages of any digital journey allowing him to provide enabling advice. 2. How to make Cybersecurity a building block of conceptualization, development and implementation. 3. When to make Cybersecurity investments - at the beginning pay out, latest when databreaches can be avoided

Speaker – Roger Albrecht Service Line Director ISG

Time : 12:15 PM - 12:30 PM (BST)

ISG INSIGHTS: Platform Economics in a Post-Pandemic World – What we Learned about Platforms in the Crisis and What it Implies Going Forward

Covid-19 has radically changed the way we live and work for over a year by now, both on a social and a professional level. Additionally, businesses or even industries might fear bankruptcy. Can we get ‘back to normal’ after the pandemic, with everything returning to how it was before Covid-19? Probably not. Besides changes on an individual level, the situation showed how platform business models thrived in comparison to traditional business models. What made platforms so much more able to react to the pandemic? And what can we expect our economies to look like when the pandemic becomes a thing of the past?

Speaker – Stephan Weisser Principal Consultant ISG

Time : 12:15 PM - 12:30 PM (BST)

INNOVATION LABS

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Time : 1:30 PM - 1:40 PM (BST)

INDUSTRY SPOTLIGHT PRESENTATION: Cybersecurity and people - Readily blamed, rarely supported?

If cybersecurity is often the afterthought in organisational strategy and planning, then dealing with user awareness and training is typically the afterthought within cybersecurity itself. Despite a pandemic that led to an increase in home working and a corresponding need for related policies and awareness to be provided, evidence suggests that the situation is unchanged or even worsened. Meanwhile, incidents continue to occur and people continue to be blamed, despite often being unsupported to do any better. This talk will examine the issues that ought to be covered to enable basic cybersecurity literacy, but which are often overlooked, neglected, dismissed or mishandled. It will also illustrate how guidance needs to be meaningfully aligned to users’ needs and why relying on them to solve it for themselves will generally lead to a false sense of security.

Speaker – Steven Furnell Professor of Cyber Security University of Nottingham

Time : 1:40 PM - 2:10 PM (BST)

INDUSTRY SPOTLIGHT PRESENTATION: Industry Spotlight Presentation: Amadeus Cloud Sourcing

What do you need to know about producing a Multi-Vendor Cloud RFP? Learn how Amadeus developed a highly engaged project team and aligned culture and communications to orchestrate a cloud RFP. What did they learn? What did they already know? How can you apply this to your own sourcing?

Speaker – Volker Machmeier Director Cloud Services Vendor Management Amadeus

Time : 1:40 PM - 2:10 PM (BST)

DAY 1 CLOSING THOUGHTS

Speaker – Anthony Drake Director- North Europe Operations ISG, Hannah Ward CONSULTING MANAGER ISG

Time : 2:10 PM - 2:30 PM (BST)

ISG PREDICTS: How Digital is Redefining the Business Value of IT

Many organisations have difficulties in identifying the true value that IT generates for the broader business. Traditionally, measures of IT’s effectiveness and efficiency have been introspective. What was the availability of a particular system? What is my IT unit cost per device? In this session, ISG will discuss means of demonstrating how Digital initiatives drive business outcomes, and which metrics can empower leaders to evaluate investment decisions that could help differentiate your firm from the competition.

Speaker – Sam Barringer Principal Consultant ISG

Time : 9:00 AM - 9:30 AM (BST)

INDUSTRY SPOTLIGHT PRESENTATION

Time : 9:30 AM - 10:00 AM (BST)

INDUSTRY SPOTLIGHT PRESENTATION: Democratizing Opportunity with the Human Cloud

Speaker – Barry Matthews Managing Director re-source

Time : 10:00 AM - 10:30 AM (BST)

INNOVATION LABS & BREAK

These sessions provide hands-on demonstrations of innovative and cutting-edge technologies that are helping to shape the future of business.

Time : 10:35 AM - 10:45 AM (BST)

ISG INSIGHTS: The Future Role of IT in an Enterprise

Strong IT capabilities are a competitive advantage in the era of digital transformation, with an increasing demand for an operating model that fosters innovation through business/IT integration and enables synergies on enterprise level. A holistic approach to the IT setup is key, following the idea of centrally orchestrating but decentrally executing IT. The interplay between the decentral units and the central orchestrator heavily relies on seamless collaboration, continuous communication and alignment, supported by clear mandates and governance. In this session we guide you through the concept to implement an orchestrated and business value-driven IT. In this session, you will learn:

  • What is the future role of IT within an enterprise?
  • How to foster digital innovation through flexibility without sacrificing synergies through standardization?
  • Key design principles for central orchestration & decentral execution of IT

Speaker – Wayne Butterfield Director ISG, Danni Rush CCO Virgin Experience Days, Akhila Harinarayan Senior Lead Analyst ISG, Alex Mead Chief Customer Service Officer Digital FinTech, Chris Herzog Senior Data Scientist Mars

Time : 10:45 AM - 11:00 AM (BST)

ISG INSIGHTS: Smart Buildings & Smart Cities

Smart building and cities are associated with higher productivity and active contributors to economic efficiency. There are a number of state sponsored i.e. the European Commission Smart Cities Marketplace and other private initiatives that have elaborated on this topic but these are not focused on enterprise customers. Learn how enterprise customers can tap into this trend and make more effective workspaces for their employees by using existing technologies.

Speaker – Yadu Singh Director ISG, Ron Exler Principal Analyst ISG

Time : 10:45 AM - 11:00 AM (BST)

PANEL: How can Business & IT Combine their Strengths?

In the digital age, the collaboration between business departments and IT is a crucial success factor for delivering valuable outcome and performance. This requires an organizational setup to establish IT as a competitive edge with an orchestrated and business value-driven IT setup. But how to focus on business outcomes? And what does that mean for standardization, security, and costs across the foundational IT setup? These questions will be answered in this session. 1. What are the key success factors to implement an orchestrated IT setup across multiple business segments? 2. How can you prevent to build new barriers between decentral business segments and the central organizer? 3. What are common patterns to define responsibility between business segment IT and central IT?

Speaker – Dennis Bork Principal Consultant ISG, Corrado De Sanctis Agile Coach Lloyds Bank Group, Andreas Intemann Senior Manager BRM Strategy Siemens Healthineers, Phil Scone Head of Ways of Working Lloyds

Time : 11:00 AM - 11:30 AM (BST)

ISG INSIGHTS: The 5G Ecosystem

5G has the potential to transform our economy. It will fuel the development of innovative business models across multiple verticals ranging from industrial and automotive, banking and financial Services, and of course the public sector with transportation. It is an opportunity for industry, society, and individuals to advance their digital ambitions, using 5G as a catalyst for innovation. Hear from ISG’s Jon Harrod as he discusses the applications across different sectors and the ways that you should consider 5G for your organization.

Speaker – Jon Harrod Director ISG

Time : 12:15 PM - 12:30 PM (BST)

ISG INSIGHTS: Achieving large-scale business value by releasing the power of Data Ecosystems

Sharing and managing data across organizations can create value far beyond what would be accessible to individual organizations. These powerful data ecosystems can be used to better understand a customer or operate more efficiently along the value chain. In the session, “ISG’s thought leader for “Cognitive and Analytics” will discuss the concept of data ecosystems, elaborate on how data ecosystems provide value and outline the most critical success factors to leverage them.

Speaker – Florian Schuch Principal Consultant ISG

Time : 12:15 PM - 12:30 PM (BST)

PANEL: How to leverage Data Ecosystems

This panel discusses critical actions to fully leverage the potential of data ecosystems (1), as well as common challenges along the way (2) to establish an effective data ecosystem. A particular focus is set on data ecosystem security (3), as this is a critical component of a successful data ecosystem implementation. The following questions will be discussed:

  • How do we exchange data among partners in the ecosystem?
  • How do we scale an ecosystem while remaining flexible?
  • How can we define data domains and storage?
  • Who owns and is responsible for the data in an ecosystem?
  • How do we ensure the reliability and integrity of your data ecosystem?
  • How do you ensure that the data within the ecosystem is un-biased?
  • How do we implement appropriate security in the data ecosystem?
  • How do we manage identity and access (segregation and separation)?
  • Speaker – Florian Schuch Principal Consultant ISG, Dr. Maxime Martelli Senior Consultant, SEMEA - France ISG, Erik Beulen Full Professor Tilburg University - The Netherlands, Miranda Sharp Founder Metis Digital

    Time : 12:30 PM - 1:00 PM (BST)

INDUSTRY SPOTLIGHT PRESENTATION: The 5G Ecosystem- Bringing It All Together

Speaker – Tasos Dagiuklas Professor London South Bank University

Time : 1:40 PM - 2:10 PM (BST)

INDUSTRY SPOTLIGHT PRESENTATION

Speaker – Jon Harrod Director ISG, Tasos Dagiuklas Professor London South Bank University

Time : 1:40 PM - 2:10 PM (BST)

FINAL THOUGHTS: Turning Notes into Actions

After two days of great content, what do you do with it? ISG will provide guidance on what your next steps should be to transform your organization!

Speaker – Anthony Drake Director- North Europe Operations ISG, Hannah Ward CONSULTING MANAGER ISG

Time : 2:10 PM - 2:30 PM (BST)

Our Speakers

Swaminathan Subramanian
Vice President and Region Head for Infrastructure and Cloud Services, Europe
Tech Mahindra
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Swaminathan Subramanian

Vice President and Region Head for Infrastructure and Cloud Services, Europe - Tech Mahindra

Swami is Vice President and Region Head for Infrastructure and Cloud Services, Europe at Tech Mahindra . He has 26+ years of rich multi-national experience. Swami’s passion lies in shaping and delivering successful Digital Transformation programmes for customers. He works closely with leadership teams as their technology and strategy advocate. He has successfully crafted complex engagements including Hybrid Cloud Transformation and Application Modernization and has been responsible for rapid business growth . Swami holds a bachelor’s degree in electronics and communications engineering from Vellore Institute of Technology (VIT University), India. Swami can be reached at Swaminathan.Subramanian@TechMahindra.com .

Digital Workplace of the Future

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