Customer Experience (CX) and Artificial Intelligence (AI) will play a very critical role as we tran sition to the “new norm”. Banks and financial institutions will need t o adapt or speedup the utilization of AI and its capabilities. The interse ction between CX and AI will be more important than ever. AI solutions suc h as conversational BOTs will need to be more than just process flows but will need to utilize machine learning\, analytics and NLP to provide the C X customers will expect. Customers engagement with bank brands has changed forever. AI will power this new human behavior shift and what financial s ervices firms need to incorporate for each of their channels to stay relev ant.
This summit will focus on how customer experience and behaviora l shifts along with AI as the gate keeper in the cross roads of a customer ’s journey. We will present viewpoints from accredited market analysts\, a leading behavior science agency\, executives from the industry\, and fi n-techs that are enabling this new paradigm all powered by AI. Please join us for this amazing journey to be taken\, enabled\, and powered by the ne xt gen CX /AI solutions.
This summit will largely focus on discussio ns around