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PRODID:www.techmahindra.com
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DTSTART;VALUE=DATE:20200709
SEQUENCE:0
TRANSP:OPAQUE
DTEND;VALUE=DATE:20200710
SUMMARY:Future of Automotive CX Episode 2 : Servicing experience in a post 
 COVID-19 world
CLASS:PUBLIC
DESCRIPTION:<p>The Traditional cyclical customer service experience will se
 e disruption – first due to the pandemic\, resulting economic shock and 
 customer behavior change\; and second\, the rise of pervasive digital data
  and artificial intelligence (AI) drive hyper personalization and automati
 on:</p><ul><li>New TCV – Trust Convenience Value &amp\; contact less ser
 vice</li><li>Fully Connected Technician and Dealership Workshop</li><li>Om
 ni Channel and Hyper Curated Scheduling</li></ul><p>We are organizing a tw
 o-part webinar series - <strong>Future of Automotive CX where</strong> we 
 talk about the impact of the pandemic on future of Automotive Sales includ
 ing challenges and opportunities it will create for automotive sector.</p>
 <p>Join industry leaders for the 2nd episode of the series as they talk ab
 out <strong>“Servicing Experience in a post COVID – 19 world”</stron
 g>\, which covers:</p><ul><li>Re-imagining the touch-less service experien
 ce</li><li>Behavioral research’s influence on the post-sales service pro
 cess</li></ul>
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
DTSTAMP:20260405T232005Z
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