Tech mahindra
Tech mahindra


Customers are increasingly demanding a better experience when they interact with insurers and similarly insurers are constantly seeking opportunities to enhance the trust and relationship with customers. As with other industries, insurers have started exploring the usage of chatbots to enhance customer experience. Chatbots make a company’s behavior more consistent across the board, especially in terms of elegance and simplicity.

Intellichat is a Cognitive, AI and Natural Language Processing Chatbot for engaging with clients of insurance companies across their various life-stages. It is designed to understand the context of the client, provide contextual information, access to tools and nudge the clients to take appropriate actions.

The challenge of insurer is to successfully fulfil customer needs like

  • Control: Customers increasingly ask for ability to define their outcomes in the context of their insurance and wealth needs.
  • Convenience: Customers would like to be able to access the solution Anytime, Anywhere
  • Transparency: Any solution providing customer service should provide Unambiguous and Action oriented information. Customers should be able to easily understand and take necessary actions
  • Connectivity: The customer service needs to be end to end and holistic. Hence the solution needs to be Integrated to any other systems the insurer might be using in providing services.

IntelliChat a Cognitive, NLP and Intelligent chatbot, uses IBM WATSONTM conversations APIs hosted on IBM BluemixTM cloud.

  • It integrates with financial calculators hosted on cloud
  • It can integrate with third party APIs to provide access client and product to information from core systems.
  • It is device agnostic solution and provide a customer friendly UX on both mobile and desktop devices.
  • The solution is fully hosted on cloud
  • It is highly scalable both horizontally and vertically.
  • Reduce Cost
    • Automation of customer service
    • High level of repeatability
    • Consistent quality
  • Create Loyal Customers
    • Create high level of engagement
    • Speed and accuracy
    • Proactive customer service
  • Increase Revenue
    • Nudges for cross sell / up sell opportunities
    • Sell through digital channels
  • Next Gen solution appealing to the millennial mindset
  • Intelligent & Contextual solution that can build a strong customer engagement
  • Anytime Anywhere – accessible all the time from all devices.

Tech Mahindra is a pioneer and one of the first few to adopt Watson’s Conversation Service in the Financial Services /Wealth Management industry with ongoing PoC and prototyping engagements globally.

Tech Mahindra has won several applauds and recognition from:

  • Leading US Insurance and wealth management company
  • Leading US Bank
  • Leading Canadian Bank
  • Leading UK Insurance company
  • Two leading Australian Banks
  • Emerging Australian Wealth Management Company
  • Leading Indian Bank


Cost of ownership on Data Management

Cost of ownership on Data Management

Case Studies

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