Artificial Intelligence in Communications | Tech Mahindra

Unlock the NXT of Growth

The communication, media, and entertainment (CME) industry has reached a turning point with technology advancements and massive data constantly produced by different sources. Disruptive forces have turned the industry, creating a need to rethink and redefine how the industry players approach consumers and businesses, activate new paths for growth, and outperform the competitors.More

The communication, media, and entertainment (CME) industry has reached a turning point with technology advancements and massive data constantly produced by different sources. Disruptive forces have turned the industry, creating a need to rethink and redefine how the industry players approach consumers and businesses, activate new paths for growth, and outperform the competitors. Artificial intelligence is a significant enabler to help organizations navigate this disruption while bringing agility, cost savings, and enhanced customer experience.

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Our Services

Tech Mahindra's artificial intelligence (AI) offerings and solutions to democratize and scale the deployment of AI in a responsible manner. With TechM amplifAI, we are helping our CME customers in their digital acceleration journeys. With a deep understanding of the CME domain, it provides tailor-made, transformative, and agile solutions to organizations for unlocking the NXT of growth.

AI-led Care

Our AI-led care solution brings customer-centricity to center-stage with Complaint Analytics, Conversational AI Analytics, and Voice Call Data Analytics.

Intelligent Asset Inspection Platform

This platform provides end-to-end services for asset assessment, including capture of Lidar and imagery, identification of defects, field management systems including auditing and compliance, digital twins and geospatial data services.

AI Driven Customer Retention

An advanced analytics solution that helps improve decision-making and customer relations through ML-based Customer Analytics to predict customer churn, ML for Port out Analytics solution to predict subscribe-wise port out probability and understand the reasons, Run Sentiment Analytics on customer feedback and contact center information, and Intuitive Dashboard – KPI’s for customer Tx distribution and competitive analysis for reasons for carrier switch and customer loyalty.

Demand Forecasting

An AI-driven demand forecasting solution that helps enterprises forecast demand, identify missed opportunities, and gain insight on distribution route performance.

Network Analytics

Computer vision-based platform to recognize and reconcile the presence of customer-owned Telecom pole by leveraging multiple data sources and AI frameworks.

Telco Voice Assistant

24/7 cognitive chatbot to enhance customer interaction experience.

netOps.ai

An end-to-end innovative, secure, and automated cloud platform powering telco networks to accelerate digital transformation and enable rapid deployment of 5G networks.

Generative AI Studio

A virtual generative AI experimentation space to help enterprises bootstrap generative AI, comprising 10+ model families and 50+ prebuilt use cases across text, document, data, code, video, and audio.

Generative AI Performance Monitoring

A platform to monitor generative AI applications for business and performance KPIs.

Email amplifAIer

A generative AI-powered email classifier and generator for all the email needs of a contact center.

Ops amplifAIer

AI-based solution for IT support engineers to amplify IT operations.

Vision amplifAIer

A computer vision-based solution covering vision use cases by de-skilling data science work and empowering analysts.

Document amplifAIer

A digital assistant to unlock the full value of documents with training-less content extraction, summarization, and intelligent document operations.

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Solution Benefits

  • Improved network stability, control, and availability
  • Achieve operational excellence and savings in expenditure
  • Fault prediction and proactive resolution for business continuity, leading to improved CSAT
  • Minimize manual fallout cases - namely, human effort in reconciliation
  • Help in reconciling pole locations and improving process efficiency and performance
  • Cost savings by correctly predicting truck roll requirements

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Media and Entertainment

Network Services

Infra and Cloud services

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