Tech mahindra
Tech mahindra

BASE Company and Tech Mahindra Sign Managed Service Agreement in Belgium

India, Belgium – August 05, 2013 – BASE Company (“BASE”) and Tech Mahindra are announcing today a five year managed service agreement for the operations and roll out of the BASE network in Belgium. With this agreement BASE Company is broadening its partnership with Tech Mahindra, creating highly efficient network operations, where a managed service partner is responsible for both network and IT.

BASE, subsidiary of KPN Group, has a leading network position with its 3G dual carrier network supporting speeds of up to 42 Mbps. In addition, BASE has the aim to cover the majority of the country with LTE end-2014. BASE and Tech Mahindra will partner to realize the expansion and improvement of the network and achieve daily operational excellence in its network systems. Tech Mahindra will be responsible for amongst others mobile site upgrades, maintenance, incident handling, site construction and data centre maintenance for multi-vendor 2G/3G and LTE networks.

As a managed service partner Tech Mahindra is not biased towards any specific equipment vendor and will ensure excellent service management and customer experience for both network and IT with its global Network Operations Centre. BASE Company will retain ownership of the network and of the strategic network planning and development.

Jos Donvil, CEO of BASE Company said “The broadening of this partnership fits perfectly within the strategy of KPN Group of improving efficiency and effectiveness in its ICT environments and processes and addressing strategic growth areas with its partners. Transferring the day-to-day network operations to Tech Mahindra enables BASE Company to reinforce its focus on providing an excellent customer experience.”

"I’m proud to take the KPN relationship to the next level with this agreement. This partnership besides addressing the growing needs of BASE Company also positions Tech Mahindra as the only ICT company providing E2E Managed Services cutting across both Network and IT operations. Tech Mahindra believes that this unified operations strategy will be increasingly adopted by Telcos globally as they look at providing an end to end service experience cutting across both network and IT operations. With this landmark engagement, Tech Mahindra and KPN will jointly address the growing demands of Base' end customers as KPN GB looks at strengthening its position in the LTE market in Belgium" said CP Gurnani, CEO & MD, Tech Mahindra.

About BASE Company

BASE Company is a fully-owned subsidiary of Royal KPN N.V., whose headquarters are located in Brussels. At the end of December 2012, BASE Company recorded a ~20% service revenue market share. In 2012, the company’s total revenues amounted to EUR 804 million in Belgium, with an EBITDA of EUR 272 million and 895 employees. The company is mainly active in the field of mobile telephony via the brands BASE and BASE business. It also provides digital television, Internet and fixed telephony services through its SNOW brand. BASE Company follows a segmented customer targeting approach and distributes its products and services via 75 BASE shops, 80 ALLO shops, online and indirect channels.

For Further enquiries:
Florence Muls - +32 486 410 805 - +32 484 00 64 42
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Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.6 billion company with 117,200+ professionals across 90 countries, helping over 885 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is amongst the Fab 50 companies in Asia (Forbes 2016 list).

We are part of the USD 19 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.


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