Tech mahindra
Tech mahindra

Tech Mahindra celebrates innovation with MI 16

  • Mission Innovation 2016 focuses on Robotics, A-I, IoT & Automation

  • Brings together incubated and external innovators under one platform

January 13, 2016: Tech Mahindra Limited, a leading provider of IT, Networks & Engineering solutions and BPO services, today kicked off its Mission Innovation 2016 conclave with special focus on Robotics, Artificial Intelligence, Automation, Design Thinking and IoT, the pillars that form the foundation of a new future.

Innovation has been the company’s key focus in the above areas where it has made significant strides in either enabling completely new possibilities or generating savings for the company and clients alike.

"Our ability to innovate stems from the journey we make from Choice, to Chance, to Change. As a business that makes a difference to our clients, we make choices, all the time. There are times when this leads us to take chances, or calculated risks. When we cross the bridge across all risks, we bring in the change," according to CP Gurnani, CEO & Managing Director, Tech Mahindra.


Increased application of advanced robotics across health care, manufacturing, aerospace and services could generate potential revenues of up to $4.5 trillion per year by 2025 for the industry. This impact would result, partly, from transforming the way in which products are built and services are delivered.

Intelligent robots in tandem with automation, artificial intelligence, IoT – all led by design thinking, are the constituents for Industry 4.0 in its march towards digital transformation.

With its existing presence in digital transformation using these game-changing technologies, Tech Mahindra will bring a differentiated approach to its clients across verticals.

Design Thinking

In today’s world, innovation is taking place constantly.  In a society spoilt for choice, form, visual appeal, experience and usability are all critical to product or service success.  Information Technology is an integral part of every experience of ours. Design Thinking has therefore never been more relevant to firms such as Tech Mahindra, as we innovate for ourselves and our clients.

Tech Mahindra has created a set of services for its clients’ “Chief Design Officer”, a role that is today gaining prominence in businesses worldwide.  The CDO services integrate Consulting Services that analyse business differentiation through innovation, and Engineering Services and Digital that help realise resulting benefits. Going forward, it will incorporate services from niche acquisitions such as that of Pininfarina.


Tech Mahindra’s recently-launched AQTTM (Automation, Quality, Time) framework is powered by technologies based on Robotic Process Automation (RPA) and Artificial Intelligence (AI). Tech Mahindra applies the principles of AQTTM in its projects, platforms and products across its service lines.

Increased employee productivity being the immediate benefit, the ultimate beneficiary is the customer – with faster and cheaper deliveries resulting in reduced time-to-market.

Mission Innovation 2016

The MI 16 platform is an opportunity for internal innovators and external partners alike, to showcase innovation in the above areas.

At the conclave, participants will be able to witness new solutions, including new business ideas from start-ups that solve existing problems.

(For details on Solutions on display, please refer Annexure 1 and for details on start-ups showcased, please refer Annexure 2.)

ANNEXURE 1 – SolutionScapes

Example of Solutions showcased at the conclave:

Vertical (10)

IoT & Digital (8)

Robotics & AI (3)

Automation (3)

Lite Speed Telco

Enables Launch of 4G CSP

  • Pre-fabricated E2E BSS/OSS solution for Wireless CSPs
  • Solution has 7 COTS product with 32 L2 and 110 L3 eTOM level business process preloaded, preconfigured
  • Recognized as first E2E Oracle BSS/OSS cloud based solution by any system integrator on public cloud
  • 60% cost reduction on complete implementation
  • Faster time to market- within a month


Predictive analytics platform providing business insights in an Structured, Optimized, Accelerated and Lean way

  • Accelerator Platform for Predictive Analytics with self-service as an add-on feature
  • Integrated with industry-relevant prebuilt KPI’s and advanced Machine Learning Algorithms
  • Prebuilt Point solutions on Fraud Analytics, Warranty 360, Customer Analytics
  • Offered as “Analytics as a Service” and “Traditional” pricing model
  • SMART component, a TechM IP, is a platform to build & host Horizontal/ Vertical solutions


TechM Actionable Intelligence Extended

  • AI-powered platform with NLP and machine learning capabilities to address Operational optimization and Digital implementation scenarios
  • Improved Operation Metrics and KPIs - Reduced Mean time for overall Diagnosis and Repair up to 80%


Robotics Process Automation Solution

  • UNO is a TechM built RPA ( Robotic Process Automation ) Solution
  • Best suits for Automations in Contact Centre(Back office & Front Office) and IT operations
  • Reduces AHT(Average Handling Time) by 20 to 30% on the automated tasks
  • Reduces AHTs by 10- 15% in the Front Office Operations also though Unified Desktop

ANNEXURE 2 – Start-Ups Showcased

  1. Cognicor

Artificial Intelligence powered cognitive digital assistant platform (US patent pending) that understands customer query from natural language and responds with personalized product and process related information, recommendations, process handholding and resolve claims and issues going deep into invoices and CRM

  1. Arya AI is a developer focused platform offering its deep learning algorithms in language Processing, Computer Vision,  Speech Processing and Reasoning for developers to  build intelligent AI systems. These systems becomes better with experience and can adapt to multiple domains with very minimal inputs from humans.

  1. Mapmygenome

Predictive and personalised genetic screening test to help you take actionable steps with the help of counsellors in preventing or mitigating your risk for various traits, chronic and inherited conditions.

  1. Infinite Analytics

Its platform merges data from multiple sources (customer demographics, transactions, loyalty program data, third-party data) to create a 360-degree view of the user. The company uses NLP, Semantic and Predictive Analytics Algorithms to detect and predict patterns in the merged data with the end goal of increasing revenues for clients.

  1. Sirenatech - Humanoid Robot Platform for Technical Colleges and Schools; Actuators or Servo Motors for Robotic Arms.

Its Iot Products include:

• Wi-Fi Speakers

• Wi-Fi LED Lamp – Speaker

• Wi-Fi Power Plugs

• Wi-Fi Jamstick / Adapter

Media Contact:

Richa Shah
Global Media Relations


Certain statements in this release concerning the future prospects of Tech Mahindra Limited (“the Company” or “TechM”) are forward-looking statements. These statements by their nature involve risks and uncertainties that could cause the Company’s actual results differ materially from such forward looking statements. The Company, from time to time, makes written and oral forward-looking statements based on information available with the management of the Company and the Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company


Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 125,700+ professionals across 90 countries, helping 941 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

We are part of the USD 21 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership.

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