Tech mahindra
Tech mahindra

OrderVu

In a Hyper-connected world any delay in order handling or fulfilment can lead to customer churn as the millennia customers need an almost real-time resolution and management of their needs. OrderVu, a BPaaS solution from Tech Mahindra improves the lead to fulfilment operational efficiency, drives customer satisfaction and brings in significant savings.

Features

 - Features

 

  • Based on a best-in-class comprehensive process workflow, designed to ensure a water tight process till Billing
  • Rendered through an IT solution built on leading global business process management suite
  • Managed by experienced Telco program managers, design and pricing specialists

Benefits

 - Benefits

 

Our extensive experience in enterprise telecom has come from serving leading global Telcos for over 4 years. We already manage and deliver over 1300 sites annually across geographies delivering:

  • Higher efficiency: Projects per manager improving from 2.7 to 4.3 & TAT reducing from 175 days to 130 days
  • Improved satisfaction: Account manager's satisfaction scores jumped from 6.2 to 8.1
  • Lower revenue leakage: 10% to 3%

Differentiators

 - Differentiators

 

  • Wrapper-based Solution: Overlays above all existing systems thus eliminating the need for any IT overhaul or back-end changes
  • Modularized Offering: Flexibility to choose specific modules based on requirement and integrate with the existing IT ecosystem
  • Faster Time-to-Market: A pre-configured platform that leverages new best practices, upgrades and releases virtually in real time
  • Lower TCO: Eliminates the need for budget-draining capital expenditure on hardware, software or infrastructure.
  • Opex-based Pricing Model: The right mix of one-time on-boarding, monthly subscription, tiered and per-transaction pricing, outcome based pricing
  • Improved Performance, Scalability & Security: A robust engine coupled with sound architecture that is extendible and flexible to accommodate future business requirements

Downloads

OrderVu , An Enterprise Order Management

OrderVu , An Enterprise Order Management
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com