With digital transformation becoming a reality, IT needs to grapple with two priorities – invest in disruptive technologies while making the legacy technologies more efficient. The vast and diverse spread of data and technologies creates a huge challenge for IT. They struggle to analyze, anticipate and remediate infrastructure and applications effectively. 80% of IT infrastructure support is still people-dependent due to lack of automation. We’re starting to see a shift as automation is becoming a core driver of innovation, improved efficiency and agility for the business.