Tech mahindra
Tech mahindra

Customer Experience (CX)

Tech Mahindra has one of the largest practices focusing on Customer Experience (CX) bringing in expertise in Omni-channel, multi-channel customer experience across sales, service, marketing and commerce. We have been recognized as leading players in the Manufacturing, Communications, Banking, Insurance, Financial services, health care, Energy & Utilities verticals. Tech Mahindra’s differentiators come from the consulting build that advises  customers  in the CX space that includes User Experience, Web Experience, Digital Marketing, Portals, eCommerce, Business Process re-engineering and management, Customer Relationship management, Integration helps us provide cost effective solutions to our customers.

Added to this, our CX product expertise in 35 + products including  Adobe,, Pegasystems, IBM, Oracle, SAP, Alfresco, Mulesoft, to name a few, enable us to offer the right mix of cost effective technology solutions.

The CX practice has several transformational customer experience success to its credit across Sales, service Marketing and Commerce.

Design applications and websites for happy users and a rewarding business. Experience unique user-centric design approach that enriches online interactions and accelerate online sales.
Capture customer insights, deliver personalized content & optimize the digital channels to increase conversion and brand engagement with transcended web experience.
Accessibility could be your Differentiator! Enhance your customer value chain with streamlined document-centric processes and enable customers to seamlessly store, search, retrieve documents in a secure & paperless environment.
Create rich eCommerce portals and mobile & web applications to realize two-fold business transformation - Seamless customer interactions and higher revenues.

Customer eXperience
Drive business agility with an integrated landscape of your data and processes to deliver superior Customer eXperience.
Provide positive customer experiences with tailor-made Microsoft offerings and adapt to your ever-changing business needs. Simplify implementation and support of Microsoft platforms to increase enterprise efficiency.
Streamline critical business operations and seamlessly connect with customers in real-time across channels. Leverage Pega technologies to evolve, simplify and transform your business.
Leverage content, campaigns and context to acquire, engage, convert and retain customers across digital channels.

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For further information please write to